Viva Care Medical Clinic - Burnaby

They don't allow patients to make an appointment in person at the beginning. During the phone meeting, doctors only told me they need to see me in person.Doctor Avinashi didn’t even have basic knowledge and the receptionist isn’t helpful. Don’t waste your time here.———Updating———I can not keep chatting with him to waste my time. Dr.Avinashi said there’s no allergy testing for a specific medication and also told me I can go to another clinic.The receptionist needed to inform me that we were not able to book two appointments in the day, not just canceled my appointment without any notice.They replied to me that “the receptionist was helpful” but absolutely NOT. I am sure they wrote good reviews by themselves.

Dr. Bharya is an excellent doctor and I feel very comfortable and blessed to have found her. She gave me an examination and always kind, friendly whenever I saw her. She recommended tetanus shot to me in last year. Thank you.

I had an over the phone appointment with Dr. Ramesh Avinashi at VivaCare Medical Clinic near Lougheed Mall in Burnaby BC.This man was rude with an utter lack of empathy. He even contradicted himself while trying to rush through the session; he interrupted me each time I tried to give him a succinct medical history, however, not a minute later he had the audacity to indicate I was being deceptive about my past medical experience, all the while permitting me absolutely no time to adequately explain it. Overall, the most appalling and contradictory incident occurred over what the very nature of the appointment was about, which was a renewed prescription of antidepressants. Avinashi asked me to rate my mood from 1 to 10 (1 being dangerously low and 10 being rather well) in which I honestly admitted to be feeling around a level of “2”. Then in the very next breath he then proceeds to reprimand me for the last prescribed dose of my antidepressants as being “much too high”. It seems obvious that something needs to be adjusted with my current medication regime, yet, all he did was try to quickly pass me off as someone else’s problem.Please note - I am not saying all GP’s at this clinic are like this. I only mean to caution against this particular one.Furthermore, whoever it is that appears to respond to these patient reviews, whether it be company management or PR - I would appreciate it if you would not bother as your excuses only come off as simply that.

Dr. Rozaliya Kim is the best doctor whom we have ever met. She’s a professional enthusiast, kind knowledgable and respectful Doctor. She has been assisting my family for the past almost 15 years or so. We have had nothing but an absolute pleasure going and seeing her. The clinic is very clean and so to speak up-to-date and the staff are very polite and respectful. We highly recommend this clinic and thank them for the excellent service. Once again, a special thanks to Dr. KIM. She is an angel. Khosravi Family.

I've been going to Viva Care in the Lougheed Mall Walmart for about 7 years. This is an excellent clinic. The office staff have always been pleasant, efficient, and helpful. I've seen several doctors at the clinic for routine medical needs - bloodwork requisitions, urine tests, prescriptions etc. and each and every doctor has been thorough, friendly, and quick to resolve my medical concern.A special shout-out to Dr. Bharya. Clear communicator and to the point, yet compassionate. Dr. Bharya once called me in the very late evening with some test results that concerned her, saying look

Unprofessional service over the phone right at the beginning from the receptionist. No in-person appointments due to covid-19"

I needed to speak with a walk in doctor in order to get a referral for my injury/condition. I waited for days until the earliest availability for a meeting with Dr. Ramesh Avinashi, only to hear from him that he can’t help me with the referral without giving me an explanation and told me to go to a hospital instead. When I asked if he means I should go to the ER, he said he can’t say. I was confused, because it’s my understanding that I need to first get a referral from a doctor in order to schedule an appointment at a specific department in a hospital. When I said this, he proceeded to ask me when I came to Canada in a condescending way. I didn’t feel that it was necessary for me to answer this, but he kept insisting I answer, saying that he didn’t get a response. When I reached out to a nearby hospital, they confirmed that I can get a referral from a walk in or family doctor which Dr. Ramesh Avinashi refused to provide and claimed he can’t without giving me an explanation. I’m not really sure if Dr. Ramesh Avinashi understands that he is a doctor and his job is to try to help patients to the best of his ability. During my conversation with him, he cut me off multiple times even though I just started explaining what had happened and what my symptoms are. It’s one thing to be unhelpful but his attitude is what made me write this review. He was impatient, unclear and argumentative, and I don’t understand why that was necessary. If you need to see a doctor, I personally do not recommend him as it was a waste of time for me and I ended up getting everything delayed from waiting to speak with him.

Dr. Bharya is an excellent doctor and I feel very fortunate and blessed to have found her. She is confident and compassionate in her approach. She takes the time to listen and thoroughly address concerns and doesn't hesitate to investigate further when required. Whether by phone or in person, my experience with Dr. Bharya and the team at Viva Care has been exceptional!

Dr. Bharya is the best! I have seen other doctors in the past however none of them were compassionate enough to their patients and were not helpful at all. Dr. Bharya had given so much hope and her kindness is out of this world! She is an angel and indeed!

The 3 women at the desk are very rude. It is very sad that such people work in such a beautiful country like Canada. In the clinic we came to as a patient, they never helped and gave false information. They did not even accept this. I will never recommend it to anyone. It's like they're a small mafia group and they never admit their mistake towards you.We have traveled to many countries in the world and benefited from health services in many countries, and we have never seen such bad people working in such a clinic.I would like to remind you that you are human too and that you should put yourself in the shoes of patients.I hope you have a heart and soul that understands these criticisms.