Modo (Victoria)

I have the membership since 2008 before modo. It was Victoria carshare coop.Mostly I use it for truck and cargo van.Only one thing I wish they can change one thing.It would be awesome/smart, if I can park my own car on the coop spot with a coop tag while I am driving coop vehicle. Since most of time I have to drive myself to the truck/van location, I need to park my own car. But the city/parking company will give me a ticket for it. Normally there is no free parking around! The coop parking spot would be empty anyway while we rent the vehicle!Negotiate the tag with the parking landlord.

I feel almost reluctant to leave this review, seeing as how my wife and I have enjoyed being members of the co-op for many years. However, after the events of this week, I'd be remiss not to let people know what to expect when you sign up with Modo.Late Monday evening, I received a form email saying that I was being investigated for vaping in a Modo vehicle. This was a shock as neither my wife nor I have ever smoked/vaped, nor have we travelled with ANYONE (smoker or not) since the start of the pandemic. We seemed to recall a somewhat funny smell, but nothing worth reporting (and we're usually very proactive in reporting damage, mess, etc).I responded, unhappily, within minutes. I stated we do not smoke/vape and that I was not happy with the way the email threatened my account with termination and a cleaning bill.I expected a response but got none, until....I was told my account had been suspended for 90 days because I vaped in the car, and that I was liable for any cleaning fees. Another form email. I emailed again, again with minutes of receiving the email -- no reply.My wife called in to cancel her membership and pull our shares. Explained the reason and was told, essentially, that sucks."When I *finally* got a manager to call me back

I feel bad leaving this one star review because I really liked the service when I had a membership. Every Modo employee I have interacted with has been incredibly nice, but I have been waiting for 3 months since I cancelled my Membership to get my security deposit back. It is my money! What kind of service holds onto $700 3 months after cancelling the service! They first told me I will get it through mail, then they told me I will get a refund back on my credit card and now again they are saying they will send me the cheque through mail. Makes me wonder if they are having liquidity issues and this is just a way to delay paying out to people who are cancelling.

Every trip has been a positive experience. Vehicles are usually clean, easy to find. I've used all of their options from sports car to moving van. I recommend the Plus membership. You don't pay for fuel, insurance, or maintenance, it's better than owning your own vehicle!

Have now been using Modo for close to a year (both in Victoria and Richmond), and have been very satisfied. There are several cars in my neighbourhood so usually have not had a problem finding a vehicle, and when I required service the staff were nothing but pleasant. Would love to see cars in more distant areas (i.e. satellite cars near bus hubs, so I can bus to a location and use Modo from there) but imagine that future service upgrades may account for this. Great business model :)

When I first signed up for Modo they provided amazing customer service, always went out of the way to help out and even left a small Starbucks gift card for a free drink.Over the past few weeks I had one bad experience after another:I took a car out the Friday before Canada day, the traffic was crazy as expected, but the gas tank was only 10% full! Long story short, I spent almost an hour trying to find a gas station that wasn't packed and circling during crazy traffic hoping I don’t run out of gas. When I called Modo to correct previous drivers’ error of not filling up, they told me as a car-share user I need to ABSORB THAT COST (are you serious?!) but they would be happy to double dip and charge the person before me for not filling up.Another time, I tried to move a booking from one car to another one (as it became available last minute and much closer to me) they asked me to cover full cancellation cost of the original trip...I really hope another car-share comes to Victoria soon and puts Modo in their place.

Super happy with my Modo experiences to date. I have an older EV which is perfect for using around town and my community, as the range us only 130 km. Rather than buy a newer model, I joined Modo so I could try out some 400 km per charge vehicles and book them for trips I need to take when I go out of town.I had a couple of questions and found the phone support to be positive and very helpful.The vehicles were clean, charged up, and ready to go. Having the manuals in the glovebox was handy when I needed to look up something, such as how to set and release the parking break.Booking online is really easy and I find the pricing very reasonable.I really appreciate my city’s initiative in partnering with Modo to offer two EV’s and a hybrid car to citizens when they need a vehicle-borrowing option.Thank and best wishes.

I understand carsharing isn't for everyone, but for me, it's been fantastic! I live and work in downtown Victoria. Having Modo as an option has reduced my transportation costs to less than half of what I was paying when I had a car. This includes trips over to Vancouver, where I can book a car over there, instead of paying to bring a car over. I definitely need to carefully consider my plans, so that I can book my time appropriately, but that's super easy, barely an inconvenience.

To open an account; they're asking a full driving history from where you lived; even if you have 20+ years of driving experience and already have no-claims certificate from your ex-insurance policy. All documents should be gathered from the embassy and must be officially translated by an ICBC approved translator. None of other car sharing systems nor rentals asking this. And another thing is; they're asking 750 CAD as deposit. If you don't have proper insurance policy for your cars; switch the business! I could only say; good luck you guys!

Convenience is great! But the cost is so expensive, it's cheaper to go to National down the street and book a car for 24 hrs for $30. I just paid $21 for a 1.5hr use of MODO, that is outrageous. Only worth it if you use it for a very short time, but even then if you do the math, it's not cost wise, only convenience wise.