Home Instead

Our residents here at Chartwell Terrace on the Square who have Home Instead caregivers cannot rave enough about them, not only do they provide exceptional care to our residents but they are always so kind and caring towards our staff. Thank you for all you do in our community Home Instead!

Mom suffers from both dementia and alzheimers. We recently moved her to a memory care facility. Her Home Instead caregivers were compassionate, patient, supportive and understanding. They engaged Mom both physically and mentally and challenged Mom to challenge herself. Her days were full and enriched thanks to these caregivers. It was an emotional good bye because these young women had become an important part of our family. Thank you.

Mom and Dad's caregiver not only looked after the cleaning, laundry and cooking but became a friend and companion. After Dad passed Mom depended on her to be there to look after daily needs and provide companionship. The family greatly appreciated knowing there was someone helping them.

Home Instead Waterloo caregivers have taken amazing care of my mother for the past 3 years, helping her manage the progressive day to day challenges of living with Alzheimer’s. They are responsive, fast-acting, kind, thoughtful, and proactive and given that I live far away, they go above and beyond to help us all manage through a complicated caregiving situation. Caregivers have been available to manage a wide range of issues: from crises at very short notice to help mom make it through long hours of daily life. I highly recommend Home Instead and are very thankful for the love they show my mom.

My parents were both diagnosed with Dementia and having Home Instead come in to cook and clean for my parents was a huge relief while looking for a more permanent solution for them. Home Instead staff are extremely friendly and I am forever grateful for all of their help.

We hired Home Instead to care for our mother after she was discharged from hospital. They were AMAZING! They came to meet with us the day we called. Even with barely 24 hours notice they had established 24 hour care for her. The coordinator was easy to talk to and she was eager to do anything she could to make this process as easy and quick as possible for us. The staff were so kind and gentle and accommodating.The company is extremely flexible with changing the amount of care needed. We fairly quickly went from 24 hour care to less and less and they met our needs at every turn.I would HIGHLY recommend Home Instead if you are in need of care for a loved one. We had nothing but positive experiences with them.

Home Instead was an enormous support to Chartwell Bankside Retirement Community. Friendly and approachable to our Residence. We greatly appreciated the time they took to share their expertise on falls prevention.

Jo Wilson delivered precisely what she promised - a kind, caring, professional to not only look after my Mom but help her thrive. Thank you ever so much Jo.

I am so grateful for Home Instead but especially for Jo Wilson (Client Care Coordinator). My mother's health had a sudden change and she needed 24 hour support for a short period of time. My brother and I were able to support her for a few days but we needed help. I was referred to Jo...and she was absolutely wonderful. She responded the same day and put in place a care support plan based on my mothers needs (for that very night...wow). My mother was completely comfortable with the Home Instead Support Staff...which helped her recover that much quicker. Thank you Jo for the level of care and support you facilitated for Home Instead.

After a week in hospital, my 95 year old mom returned to her retirement home and had to go back into isolation because of covid. Truthfully, we knew that she couldn't handle any more isolation, and since my siblings and I couldn't be with her constantly, we hired Home Instead to help out. The worker they sent in to spend time with my mom was excellent, and communication with the company was seamless. We very much appreciated the service they provided during that time.