Elphinstone Medical Clinic

I have had more respectful help here than I have ever had at a psychiatrist clinic. Thank you!

This doctor doesn't seem like he cares about the patients at all. He doesn't listen to what we have to say, also he said that he will call us back for an appointment but never did. It's been 2 months I couldn't go to work because of this doctor, he doesn't even answer the emails my insurance company sent, and he stated that he tried everything that he could to my family doctor (which is not true). My anxiety has gotten worse because the doctor won't do anything to help.

If I could give a lower rating I would. This doctor said he would call for a phone appointment and didn't. I called reception the next day and they said he called two times which he did not. I checked call history plus sat by the phone all night. The reception worker than told me that the doctor doesn't like doing phone appointments and likely would not call me. The receptionist also sounded like she was on tears and said she would likely be getting fired for advocating for me.

Good docs, low wait time, feel listened to

I saw Dr Odenigbo 3 times. Your time will not be respected. First visit i was seen 20 mins after my appointment time. Second visit 45 minutes after appointment time. I complained, he said one of his students had a laptop issue. I asked if being that late was common. He assured me it was not, His reception went to see what the delay was after 40 minute mark. I then took an appointment at 9am when they open hoping to avoid a repeat. That was ok, only 10 mins late. Today, my last visit, i went in at 9 am, waited 45 minutes again before his reception went to check on the delay. When she returned from the back i asked is he even here?" She responded " no I'm sorry he is not". I had to leave as i had somewhere to be at 10am. Some people have jobs

the people who sent the bad reviews sent these before they got treated.this place is amazing, the doctors are nice. i was very depressed before coming, and now i feel like a new person. i recommend this place to people who are struggling, since the doctors help SOOO much.

This place is an absolute joke . I'll start with the rudeness of Dr.Sahana. I had an appointment there today. I sat and waited for 30 plus mins . I had to reschedule my appointment as I had another appointment book. As I was ready to leave the doctor came out. I said I cant stay any longer as I have another appointment and I've been sitting here for over 30 mins . As he was leaving he came back out and said he had other patients and telling me he will have to wait at any doctors office . I told him to keep his excuses to himself. The the receptionist adds her two cents as well. Telling me not to be like that. I told here he is the one that came back at me while I was leaving. Very unprofessional. Both the doctor and the receptionist. If I could see someone else I would. I went to go there for help and I left more frustrated then when I arrived. Thanks for nothing. As well the receptionist had her some there . Talking about dinner and what he was doing. This is a medical office not a social club. Especially with the covid situation . Figure your day out the night before or before you come to work in the morning. Nor professional at all.

I wish it could be a negative star! Pick and choose this place does! I wonder where they or he" got his education

Was referred to them and when called to set up an appointment they called me by my middle name. This I thought was a wrong number the first 2 times. When in the reception area there was further miscommunication regarding the name of the only other client in the room.I was asked to come in 15 minutes early, which I thought standard given the times. I wasn't expecting to have to answer an extensive, multi page questionnaire about mine and my families medical history. This was far from sufficient time to fill out the forms. Apparently they email the forms for people to fill out, but this option was not offered to me. Given the nature of the questions this should be mentioned over the phone as standard practice, or ask the patient to come in earlier. Particularly if they have an extensive family medical history.It would have been nice to be informed that outdoor footwear be removed so a person may prepare for such a request. I would have liked to have at least been able to ask if I could bring in my indoor footwear. The lady in bare feet might have appreciated that as well.The doctor visit was disappointing. I can accept that what direction I wish to go with my medical treatment might not be what the doctor sees as best. I do have a problem with a professional in mental health not being able to articulate why this opinion was taken and what sort of treatment would be best to seek. I am left with more questions than answers now.This sort of professionalism leaves much to be desired, on multiple fronts. From booking appointments, to being hospitable and welcoming, to understanding the needs of the patient. I hope your experience is exponentially better than mine should you seek their assistance.