Canadian Tire Auto Service Centre

Great service and very competent team - they were able to squeeze us in within a day and have our vehicle fixed quickly while we were visiting from out of town. Robbie and Kyle did phenomenal work, thanks again!

Thank you Rob for the great service!!! You saved me from roasting without AC. Super efficient and honest :)

Technician would refuse the oil change because on the oil cap it is stated 5-20w and I bought a 0-20w in their store. He could not justify why the previous two years they were ok using the same 0-20w oil. Also I was told that they would call me back on this but I never received any call. Finally the price of an oil change if you supply the oil is way higher than if they use the oil they have in the shop. I wasted my time as they could have warned me when I dropped the car and spare me a 30 min walk in torrential rain…will not go back.

In the words of my tow truck driver: I would never take my car to Canadian Tire". My car broke down the day after the assistant service manager at this location dismissed my concerns. I insisted that my car was making a new sound

I'll score 3 as the service overall was quick and the cost reasonable. I withhold 2 stars as there were 2 issues I feel were significant.Issue #1: Deliverables (unable to deliver what is promised). Chase from Cambie location called me when I expected the car to be ready, only to tell me that - although the rims had been reserved for my car - another staff member had taken them for a different client, and so I was going to have to wait another day as rims would now need to come from a different location.Issue #2: Customer service etiquette. When I went to pick up the car I waited in line for 10 minutes. There were 3 staff behind the desk but all were with a client. I was the only one waiting. When I was to be served next, another customer arrived at the desk just then, and the clerk (it happened to be Chase again) offered to help her right away. She was about the same age as Chase, and she may have been known to him, but I don't know. I explained immediately that I had been waiting but Chase said he would be helping her and that I would be served next. When I heard from their discussion that the arriving client only had to pick up her car

5 stars specifically for Genesis.I called in before bringing in my car(flat tire) and was told by the representative that they have the exact same tire on location and provided me the latest time/day it will be finished. That day came and when I called to check if my car is ready, turned out they do not have the tire and will have to be ordered and shipped from a different location. At this point, I was given another day/time when it will be completed. I received a call saying my car is finished, I came back and the car is not ready nor is the tire even on location. No one seems to be taking ownership of the 2 mistakes with the exception of Genesis. He took ownership of the issue and provided me with creative solutions to have the car ready at the time I needed it by. He was able to have my car ready within a very short time frame. We (consumers) need more reps like Genesis.

I came on Saturday and I asked to fix my car. Nobody called me to ask if I want to do the service. I tough it was done and when I come on Monday they told me that was not fixed and I have to leave the car for another day to fix.Also I was charged 83 dollars for inspection. They charged me for nothing and I lost my time!

I gave my flat tire for repair last night. I was told that it would be ready by 11AM the next day & will get a call from the shop. Next day I waited until 2:30Pm & went to the Auto shop. To my surprise, they mixed up my tire & hadn’t even started working on it. I had to wait for more than an hour & wasted my time. Unprofessional behaviour.

The mechanics saw my car with a cooling problem the day of on Canada Day and got it fixed in under 4 hours. Can’t get better service than that.