OAKMED Family Health Team

Dr Breen is the family physician for our whole family. She is wonderful, knowledgeable and always takes the time to explain things. She is excellent with my little one. We have recently moved away but still travel the distance just to see her. Additionally oakmed health is a wonderful clinic with great nurses and receptionists.

Dr Aggarwaal and his team is amazing. Even though I’ve been with them for 3 years, this year with covid was the best.I’m overwhelmed. My son broke his foot and this clinic took care of us like angels. Dr Aggarwaal was on a break and still managed to respond to all my messages. He personally called to explain what to do till I met the ortho. I’m forever grateful to Dr Ali & Poonam for attending to my son at odd hours. Nancy, the receptionist, adjusted my son whenever I called and kept calling me back and forth with Dr Aggarwaal’s response to my questions. They’re the absolute best team when you desperately need help. Thank you for everything!!!!

Dr.Castura is great. She always listens to my health concerns and doesn't brush me off. Shes a wonderful doctor and hands down the best doctor i've ever had. Scheduling an appointment and trying to see your doctor or any doctor is near impossible. I had to book an appointment 5-6 weeks in advance before. 9 times out of 10 I have to wait minimum 3 weeks to see her. I can never take lunch off for a visit because it usually takes more than an hour. When your health is in question it's a little ridiculous to be forced to wait so long.

We are lucky to known Dr. Mirjana Backo-Shannon since 2002 when her office was on West Oak Trails and Bronte Rd area in Oakville. She is kind, very knowledgeable and helpful. I'm going to go back and see her as our Family Doctor because I'm very happy with her work and friendship.Dr. Backo-Shannon seems to genuinely care of my well being and that all my questions were answered and I understood everything. She laughs and smiles and that's really a great extraordinary quality in a doctor. Thank you kindly: Frank and Sonia

The Doctors and Nurse practitioners are great at this clinic but the staff who answer calls and take apppointments need a lesson in customer service.I understand you people must deal with a lot of morons and hypochondriacs, but that by no means justifies your impatience and complete lack of empathy.I called first thing this morning to book an appointment to have a bandage replaced on a fairly severe wound (see image and judge for yourself) on my hand. I spent last night in the ER and the doctor at the hospital advised that I have the initial bandage change done after 48 hours by my family doctor. Unfortunately, this would be around 6PM on Saturday.I called Oak Med first thing Friday morning and waited almost 15 minutes on hold before my first call was finally answered. The lady with whom I spoke only told me that there was no care available at this time. Thinking I was out of luck I hung up after telling her I would have to go to a walk-in clinic. I later learned that there was actually some urgent care availability on Saturday from 10 - 1PM. I had to figure this out on my own by google search.My doctor's office has been quite vocal about having us not go to any walk-in clinic in favour of their 'urgent care' services. You'd think if this were really the case the 1PM option would have at least been mentioned to me - but no. When I asked about this she said 'you asked for an appointment around 5 or 6PM and I told you that there is no urgent care available at that time'.I then called back about an hour later and waited over 45 minutes on hold before I stopped hearing the hold music. During this time, I went from caller 4, to caller 1, then back to caller 3, caller 2 and finally caller 1 for a second time before the call abruptly ended.By my math, one call was answered every 7 minutes. So if you're 4th line, you're waiting about a half hour to simply book your doctor's appointment. This is just a little too long for me.I called back for a third time and jumped back in the queue as caller 3. Over 15 minutes later my third call was finally answered. After spending almost an hour and a half on hold over the course of three phone calls, I was able to confirm that there is in fact 'urgent care' on Saturdays from 10AM - 1PM but that it was for 'urgent' care only. I was told that I needed to call tomorrow morning to have any chance of getting in on Saturday.What kind of asinine policy is this?I explained that my issue was quite urgent and questioned why I simply couldn't book an appointment today (Friday) for tomorrow. This got me nowhere.Rather than waiting on hold for a half hour tomorrow I think I'll take my chances at a walk in.Thanks for nothing Oak Med!

I had a review here that was quite negative initially. After several months of very positive experiences, I decided to delete that review in fairness and write a more positive review. They have been quite responsive to telephone inquiries during this time of COVID and the doctors have been very prompt in their telephone appointments.

Been a patient for almost 10 years, have had nothing but good experiences with my Doctor, who has since left. That’s where the good reviews end. The nurse practitioner there is absolutely USELESS. Not to mention, when I called about asking to find a new doctor, they said, “sorry I can’t help you”…What are you there for??

I’ve never had a problem with my doctor or the staff once I’m in the clinic. However, I’m currently on hold and it’s been over 25 mins (that’s not the annoying part). What’s shocking is that someone answered the phone just to put me back on hold? Where’s the logic? I stated I just wanted to book an appointment, which is a discussion that lasts less than 5 minutes, yet they put me back on hold. Is this a joke?

My wife has been going to OakMed for over 10 years.. She loves Dr Ali ( doctor for 3 years now ) and her assistant Nancy and the nurse Jody too. They’re so pleasant and amazing to deal with and have helped in so many ways.Dr Ali is the best, makes the time even if it puts her behind to focus and help you.