Kent Building Supplies

Well they really don’t listen to well, especially the cabinet woman I think her name is Linda she was quite rude! She got my order all wrong they refused to fix it! I told her and the contractors that I wanted a dishwasher opening in the cabinets that’s all! She still refuseTo do it! Looking to milk lot of money I think she knew we got a grant to fix our home and thought we didn’t deserve it! Because she asked us how does it work? why should she care it was paid off!! She treated us like crap!! We are still paying for it!! Not kewl made us wait long time for the cabinets, oh and forgot a whole section! hard to live with no kitchen when I have a special needs kid who needs attention and kitchen all the time!!

THEY DO NOT ANSWER THE PHONE. It rings and hangs up. The only way to speak to someone is to go there in person and hunt someone down, which is not helpful when you live 45 minutes away. And even then, they have no idea how to help you. I have to just walk into the back to check available stock and pricing myself.

It’s a good place. Friendly staff. Sometimes a little short on stock, but a nice place to support that is local.

Brutal customer service. Some staff training is definitely required here. Seems like a few quality employees have to pick up the slack for the rest.

New Card for finance plans is torture.... Your statements are never right. You can never talk to a person... all automated machines that never connect you to a person. Completely disappointed and unsatisfied. The only reason I chose one star is because it wouldn't let me post without selecting one, otherwise I would have chose none.

I would like to give a higher rating because every time I go into the store the staff are always really friendly and helpful; especially the front end cashiers, they're always very nice.My biggest problem is that you can NEVER get through to the department you need when you call in to ask a question; it's extremely frustrating since I live a good distance from the store and can't just run in to ask about a price or some information on a product.

Friendly and clean environment. Very knowledgeable and helpful staff.

This store is amazing! They'll order in what you need, and it will be there when they say it will. And if it is at a lower price, they give you that too.

I have gone to this store for years, and have always found the staff (esp. Barry, Paul) to be willing to bend over backwards to help. The name transition has not dropped the in-person service level a bit. They give great advice, and have become good friends. I cannot speak to calling in, nor ordering issues. I am sure that a call to corporate to give a calm complaint could be helpful to them and to you.

If you need anything for the house from lights to a simple bolt this is the place to go. Staff is very friendly and extremely helpful. Highly recommend checking them out for all your needs with the house.