Coast Capital - Fleetwood Branch

Came in waited in line and as I waited one of the tellers was speaking a language other than English or French to a customer. As a born and raised canadian citizen I feel outraged that a professional institute would allow employees to breech canadian law by speaking a language that is not one of our national languages in the work place.

I came to the fleetwood branch to open an account I was booked with Gunjan Sharma. After our meeting and providing her with all of my credit and financial details she walked away to get me information to follow up on another appointment for a consolidation loan. When she was far away I heard another employee ask, you're not giving her your card? She returned with another employees card with the same banking Specialist title. I guess she knew by the information I provided it would be a waste of time. She booked the appointment with Kelsey Sanders and didn't say it would be a telephone appointment and I almost went into the branch unnecessarily. As it turned out I did not qualify after all which should have been told to me ahead of time before wasting my and Ms Sanders time. We'll see if I stay here. See how it goes I guess.

The teller didn’t have enough knowledge and had me waiting at bank for half and hour, only to realize that he was at fault when another teller came to help!He was so rude and making faces all the time.

Went there to cash in my cheque and get it verified only for them to place it in the wrong account after I told them twice, then once it’s placed in the right account they for got to verify the cheque. I go to buy groceries my card declines then I go back to the branch and they are closed did not enjoy my time at all.

Very good location, they speak all languages and provide excellent banking services, as a local credit union they are contributing well. Some members reviewed, that the teller speaking language other than English or French, thats called customer service not unpatriotic. It should offend one only if the teller speaks that you don't understand.

Accessibility information - This review was prepared by my grade 9 social studies students after a site visit.It is a bank which is very accessible for everyone. There are a total of 11 accessible parking spots and all of them are less than 10 meters away from the entrance. The entrance has a button that can open and close the door automatically, and there weren't any stairs on the way towards the entrance. I personally think the inside of the bank is wide and large enough to move around, however, the poles in the middle could be an obstacle. Also, I think all of the desks and machines are short enough for people on wheelchairs to reach. Therefore, I recommend this bank for its accessibility.

Had a bank account here when they were in Evergreen Mall. Then they moved to a stand-alone building beside the Petro Canada. Now in this convenient location. They were good until recently....I was looking for a good mortgage rate for our first home. Another credit union was recommended. We were quoted a good rate by that credit union.To see if Coast Capital Savings could offer the same rate, we were told that we had to provide paychecks and income for the last two years. Also needed to show proof that our down payment was not a gift" from "another source" like family.Coast Capital

Went in and spoke to Cole to get my direct deposit paperwork. He had me in and out in 10 minutes and was incredibly polite and very customer oriented. Highly recommend speaking with this gentleman.

Only 4 people in here and I’ve waiting for over 15 minutes in line! The service here is sooooo slow! I think I’m closing out my account here when I get to the teller. These constant long unnecessary wait times are unacceptable. Do not bank with this branch!

As a customer of coast capital, very disappointed with their slow service! Weekday morning 3-4 ppl in line, and only 2 tellers working?? Very slow slow service! Had to wait over 15-20 mins..Whats worse closed on Sundays and Mondays? Doesn't make any sense. Old ancient system of still asking for driver's license and bank card together? TD Bank - insert chip card and your ID is verified in less than a second and its fully staffed, wait times are non existent at TD bank