Hermès

My wife and I have been shopping at Hermes Vancouver for over a year. The store is very well located, easy to park. Clean and organized displays always catch my eyes. The staff were friendly with good smiles. The quality of the products is exceptional, and the packaging was elegant and classy. Special thanks to my SA, Alice, who is very approachable, friendly, knowledgeable and patient. We can carry out a conversation transparently and she always helps us to find the right products for myself and my family. Highly recommend to visit for a luxury gift or a treat for yourself.

Great experience with the Vancouver location. The staff are all very friendly and helpful. We were helped by Alex today and he was very patient with my husband and I, which we really appreciate. Will definitely be coming back more for our purchases from now on.

I walked in the store and Chris helped me. He was very professional, friendly, and patient. He was able to help me find what I was looking for. Excellent experience, definitely will look for him the next time I come.

I had a great shopping experience with sales Catherine. She is really professional and friendly. She gives good advices. The manager Willa is also very nice, I really enjoy chatting with her. Overal, it was a pleasant shopping experience with them.

Walked in with my mom to have a look, and we actually had the intention to buy a silk scarf for a present, but the ladies working there took 1 look at us and didn't even ask if we needed anything. We tried approaching one lady to ask to see one of the products displayed, but she acted as if she was busy and didn't have time for us. I really wanted to enjoy the shopping experience at Hermes, but the employees that day were more interested in helping Asian-looking clients than us. We felt discriminated, so we left without buying anything.

I’ve shopped here for close to a year now and the customer service I received is always excellent. The sale associate is courteous and is very knowledgeable of the brand and its history, and she has a lot of patience to get to know me and understand my needs. The store itself is at a great location and they have good selection of purses and jewelries on display. Highly recommended!

I always have a wonderful experience at the Hermes Vancouver. I am always greeted by an associate soon after entering, and they are all very friendly. The store does get busy sometimes but usually it is a short wait to get assistance. Alice is the best sale associate that I have been in contact with. She is very hard working, knowledgeable, helpful, friendly, and very patient. She has always made me feel welcomed, and she is very helpful in finding the perfect items to match what I want. I always leave the store feeling satisfied. I would definitely recommend this store to anyone looking for gifts or to add a touch of luxury to their collection.

No one is working at 1 floor. I keep you waiting and responding unkindly. the worst of Hermes. And finally someone came at front, and i asked her, but the woman in the glasses told me to get out of my way so that someone else could pay. They only care about the Chinese.

The best Hermes experience ever. I’ve been to different Hermes in different places. Then I settled in Vancouver, the first time I met my SA-Inna. I told her I’m getting married next month, and what I’m looking for. Unlike others might pushy you to buy anything, I got my needs without a unnecessary expense. Love my SA, she’s angel!