Aviva Insurance

I'd give it fewer stars if I could.Absolutely deplorable hold times; 2-3 hours, often without the option to receive a call back. Disconnects happen, certainly, but far to often with this company to be a coincidence... and then they don't call you back.I've foolishly believed (pre-Covid) their promises to improve call wait times and customer service.And hey, there's this... Aviva Canada: Operating income soars by 41.5 per cent in 2021 By Aurélia Morvan | March 7

I'm in the middle of waiting to hear back from a claims adjuster about the status of my claim, and I've called and emailed to see what was taking so long and they won't give me any answers. Turns out I need to talk to the adjuster who I was working with on my claim and now he isn't available. On top of that when I first made my attempt to make a claim, I was transferred to several different adjusters before I landed on someone that would do it for me. The person I spoke to had such a thick accent and was having difficult time understanding me as well. This is my first time making a claim with them and I have been with them for years. Sad to say but don't waste your time coming to them for insurance, they clearly don't care as you can see with their more popular 1 star rating.

Absolutely painful to deal with, haven't heard from my insurance adjuster in over a week, they will not pay me my insured value or for any dime I have into my insured item. I've never had this issue with other insurance companies in the pastSurprise surprise sending them my number did nothing, it's been almost three weeks since I've heard from my adjuster I cannot warn people enough how horrible they are to deal with, and on top of that very unfair and won't answer any of my questions

Worst experience ever going through. I had accident on 3rd Dec, same day reported and it is now one week didn't heard back. I have not even one word as they are not answering call and always going on voice mail and no response back. I have no car and suffering in Uber from pocket. Have no hopes what gonna happen and when they going to decide to tow car, give rental or not or written off or repair ... just suffering. Please plz never go for themThey are just uselessEdit: after review they changed our agent. New agent is answering calls but seems nothing is in her hand as she always says appraisal team is not answering even insurance company give them everything and agent told me as repair cost is less may be they gonna repair it what when?No clue, neither agent knows. She sent reminders to appraisal girl to act even after 3 weeks of hearing back from insurance but may be they just don't want to serve customer. Still going through worst experience and traveling by uber as rental was not covered.Will update if things change.So far don't recommend

Terrible experience. I was with them for years and then thought that I was going to travel abroad for a year so I needed to cancel my policy. They told me everything was fine and I would have to make 1 last payment. I received a letter directly from Aviva saying the amount that would be withdrawn and that they would take it automatically from my account. I thought everything was great until a month later I got a letter saying I didn’t pay and that if I didn’t in the next 10 days it would go to collections. I instantly called in and explained that I thought they were taking the payment automatically and they said that no because they aren’t authorized to do that… okay so why are you sending out letters saying that you are withdrawing automatically. It makes absolutely no sense!! Anyways I made the payment and thought everything was fine. But then today I called in to get an auto insurance quote from a few places since I need insurance again and they all were crazy expensive and wanted me to pay the entire year up front. I was very confused because I have never had to do this… I didn’t want to go with Aviva because my previous experience with them but then called into my broker to see if I could maybe get a policy through them with a monthly payment. She told me that it’s showing up that my policy was cancelled due to non payment… well now it makes sense why all the other companies want me to pay upfront. It’s a complete lie and the only reason the payment was late was because they told me they would take it automatically. This company is a joke!!

I have been with Aviva for over two decades for my RV. Put in my first claim and the first thing the adjuster said to me, HON, if you have not done your seals, we will not even look at it.My calls are never returned. Three times, my broker and I sent my invoices to the adjuster that my seals were done. I will not be returning to Aviva and why are they rated 1.6.CEO, where is “Customer Service ”.

I’ve been dealing with a claim for over 4 months now. Been transferred to 4 different adjusters. Our 3rd adjuster left us in the dark for over a month, finally called Aviva and they told me she doesn’t work there anymore. My house had a flood and 3 people in the family have major asthma, we’ve been living in this house with ripped out floors and ceilings. If you wanna save yourself the headache don’t go with this insurance company as they do not care about people’s health and well-being.

Beware of this insurance company. My daughter was hit by a car that ran a red light. Her car had to be written off. She agreed to a settlement amount on Sept 23. Was told it would take 3 business days to deposit into her account. They failed to start processing the claim, had to submit forms on the 26. Called on the 29, was told that because the next day was a holiday she wouldn’t see it until Oct 3. Called on Oct 3 and was told that the processing wasn’t started until the 28. They have stopped replying to her emails. They took the rental back Sept 28. No car since then, no settlement still and it’s Oct 5. How is my daughter to buy a car or even get to work for that matter??

The worst insurance ever. Customer service is terrible to deal with. We will never use and recommend Aviva. Just awful.Reply to the Owner"Why will I contact you when I am no longer a customer? Why didn't you help us and did your best when we were still customer??? Any means of communication with you was always a struggle. Your call center agents are useless

I was with Aviva, they have thousands of secrets clauses on their contracts and when even a flood happens they simply show you those clauses written in tiny fonts and deny your claims. Be very careful.They charge you less and you think you are saving, but when there is a loss to your property, they come up with thousands of excuses and leave you alone. Plus, every year they increase your premium without even having a claim.They are faud!!!!Do not recommend them at all.