Enterprise Rent-A-Car

Had an amazing experience renting. Yeshan and Peter were great to deal with. Given the car shortages right now they were able to accommodate something in a short notice. Great communication and smooth transaction. In and out in no time. Car was nice and clean ready to go for our trip. Definitely recommend them. Will be using them every time.

Terrible customer service.I recently required a rental car and my insurance had chosen Enterprise St. Albert. I was pushed into getting extra protection for my rental service despite me insisting this was not required (as I was going through insurance). I reluctantly agreed to this protection as I was told that this was not covered by my insurance (untrue) and the pressure to get the protection was high and it was my first time using the service. They neglected to tell me that this (unnecessary) protection was a daily fee. I unfortunately did not see this detailed when signing the agreement.When approached about the bill that was adding up it was in such a unprofessional manner that I thought this was a scam call if some kind. I was yelled at “when are you going to give us all the money you owe”. As I was still in the rental, with no expected date of end of service I was shocked by this staff members tone and also that there was any bill to pay. The rental was not compete and insurance was covering most of the costs. At this point I was not aware of any daily fee. When calling back to ask for clarification as to why any costs were owed I was met again with a very unprofessional staff member who was rude and in accusatory tones. He refused to listen to my point of view and offer any kind of customer service.This resolved with me of course paying the fee (as I had signed the agreement) but at no point was any acknowledgment of their misinformation ever given. Since having this experience I have also learnt that the pressure sales of added protection and dishonest nature to this protection is not uncommon.I would strongly advise not using enterprise for your future rentals. At least not the St. Albert branch. Also, don’t fall victim to the pressure sales that they enforce upon you. I have now learnt my lesson the hard way.

I needed a rental car for five days while my car was in the shop and it was a lovely experience. From the beginning, the staff got me settled in with the car quickly. They were efficient and professional, and the car I was given was clean and nice to drive. I loved that it had Bluetooth Apple CarPlay. Upon return, the assistant manager assisted me even though the location had already closed a couple minutes. Peter was friendly and helpful, and I was on my way just as quickly as I had arrived. Definitely recommend.

I like the staff and the personal service was great, however, they are nearly impossible to get on the phone. My insurance company issued me a check and I tried for 20 minutes to let them know about his error. Extremely frustrating especially when I was cut off after waiting 8 minutes. Where is everyone?

This location has been the only location to have ever be disappointed. We rent cars more often then the average person. This was our first and probably last time renting from this location. Staff are nice but seem extremely disorganized. The day before our rental the called and told us to come pick up the car first thing the next day. We get there and they had sent the car out for an oil change so we would have to hold out for it or get another car. No big deal. The give us a mazda. TheUThe manager had informed us the car was being cleaned and to hold on. When the car was brought around front it looked like it had come back from the police impound. There was alot of body damage and part where missing. The inside was filthy and I was not impressed but we have no other choice but take it as they had nothing else and I was not going to mile up my own car for this trip. When we got back we had informed the manager about the condition and cleanliness. It was definitely not clean. The manager kept saying they cleaned it and I showed his the pictures of the filth and kept repeating it was cleaned. If you have no problem solving skills you should not be a manager. I have uploaded the pictures so people can see how gross this SUV was.

Peter and staff were excellent to deal with from beginning to end….. wish I could remember the names of the driver who picked me up from and drove me back to sturgeon auto body and the new member of the team when I returned my rental! They were super great to deal with in person and on the phone. Super friendly as well! Will definitely use this Enterprise again should thé need arise…. Treat people with respect and one gets treated back the same way!!!

Booked a luxury vehicle using the website, provided all information and credit card on Friday for a trip the following Monday. Received multiple confirmation emails and texts Friday and Saturday. Got a call Sunday afternoon, less than 24 hours before picking up saying not only do they not have any vehicles, but there’s a big wait list and asked if I wanted to be added to the wait list? Not sure why they couldn’t call Saturday to give us more time to find an alternative? Now we’re in a bind. You’re a national company, upgrade your website to not accept bookings and send out confirmations if you have nothing available. Any basic e-commerce website has this functionality. Super frustrating.

Received excellent customer service from Justinea on both the vehicle pick-up and drop off. She was able to facilitate a pick-up slightly after closing hours as we were in transit! Really impressed and happy with the service I received! Thank you!

I rented a car on June 5th-21 2023, with me Uncle jhonyI am recovering from a broken back and I would love to to say Thank you so much to 2 of your employees ❤1. Justinea check me in2. Jeremy who checked me outthey are awesome and helped me out lots with getting my car and the return... I don't know how to give a review on line but I thought that u should know that u have 2 amazing employees...Thank uKaren MNewfoundland

Rented a car from this Enterprise location twice now. Both times were excellent. The staff were friendly and the walkthrough both times were straightforward. The return of the car was simple and also straightforward. Will rent from this location again if I am in need of a rental car. Thanks Patel and the staff for your service.