Rogers

The store doesn’t have a welcoming vibe. Covid has long gone but they still keep their doors shut. Someone should come up and open the door besides asking many questions at the door like we are begging. Looks like they don’t want to let you in. I went few times there and every time I had the same experience.Although I got my phone from there but I always try to avoid them. They are not customer friendly at all and also only few sales agent makes the long queue.

This Rogers store is off the beaten track but provides full quality service you would expect from a Rogers store. The store is always staffed well and wait times are minimal. Questions are answered on the spot and solutions are achieved when you work with one of the sales associates.

I have been a Roger's customer for a very long time and today I received the BEST in store customer service! I went to this location to upgrade my phone and Gemall helped me out so much! I had offers to upgrade and Gemall was so kind to help me get everything all set up and even explained in great detail things I was unsure of. All of the staff working in this location today was so kind, knowledgeable and extremely helpful! A big thank you to Gemall and everyone there today!!

I don't want to stigmatize the office staff, the staff does a good job. I want to complain about Rogers himself. In order to cancel a contract you cannot do it at any Rogers office, you must call a special number where there is no option to cancel the contract. I had to switch to another specialist in order for him to switch me to his colleague who could help me cancel the contract, the first time I was on the line for 40 minutes, I ordered a call back, they called me back and said that it was not in his competence and he would switch me I switched to a specialist who could help me, the result: I have been sitting on the line for 1 hour and 30 minutes and still no one “itches”. An interesting thing appears, how to conclude a contract with you is welcome to our office, but how to cancel here is the phone number, call. You do not support customers, you mock them. People, in no case do not use the Rogers operator, if you use it, leave, I still have a few unpleasant experiences with Rogers, but it's too long to describe. Terrible office, not a company but an office with big problems that the management of the office does not want to solve !!!

Called to talk about a promotion that was advertised on the website for in store only. When asking about the promotion the agent that I was speaking with he had no idea what I was talking about, then I read verbatim what was advertised online and he then replied “I guess it would work out to that price” I then asked more questions and he stated well we close at 5, I called at 4 and said I could come the next day. I was hoping for better service with more knowledge staff when trying to make a purchase. The online service has been great and In all fairness Rogers has been good to me although this experience leaves me a bit jaded. Why have a store when the customer knows more than the staff and they discourage you from doing business with them ? If you need anything from Rogers, go online and skip this store

Great experience at this location! Went in to upgrade my phone and plan and left incredibly satisifed and happy. Explanations were clear and easy to understand. The staff were all very pleasant and incredibly helpful.

I had a pleasant experience for a pick up processes for a new iPhone that I wanted get my wife. Gemall walked me through the process and was very accomodating. Very nice individual and personable, his excellence in making the pick up experience was very comfortable with no hassles.

Before I visited this Rogers location, I called to ask if there would be a long wait. The person who picked up the call was pleasant and answered questions that he could over the phone. He recommended that I come in to speak about my possible change in internet plans in person.When I arrived, I was helped by Nathaniel who was extremely helpful and patient. Giving me advice and helping me get a rate that worked best for my internet needs.I read from another reviewer that this location kept their doors locked even during business hours. I also had that experience and thought that it was odd that the door was locked.

There is always a wait here for service. It seems like forever to us just there to pay a bill (sorry the inconvenience of paying through a bank takes too long to process& pre- authorized payments is inconsistent on the date)meanwhile people returning, upgrading, purchasing and ending contracts are all being served at the same location.

Dealing with the corporate machine that is Roger's always seems to be a painful experience but Lucas, one of the employees, was extremely helpful,friendly and considerate and did all (and more) in his power to help me and navigate the maze that is Roger's. Thank you Lucas; Roger's did something right employing you!