ERIK'S - Bike Board Ski

Happy with my bike but customer service could be improved. I was excited to take my bike home after I test drove it and just a second before I inserted my credit card to buy the bike I was told I couldn’t take it home that day. What!? Apparently there is a mandatory safety check that was not communicated to me and I would have to wait 2-3 days to pick up my bike. I was not happy. This should be communicated from the beginning. I asked if there was any way they could look at it really quick while I was there since I didn’t live close. They said no sorry no flexibility at all to help you out, you’ll have to come back.

Staff is extremely helpful. Prices are fair for new equipment. They take the time to help outfit you and explain the technology you are purchasing. Prices start from entry level to high end. Had boards waxed, family seems very pleased with this and there is a complemntry mid season wax too! They also set up the bindings on the new boards.

The service tech sold me an appropriate service for my snowboard, and didn’t pressure me to do more than was needed. The sales team helped me select new bindings (on sale) and found my preferred color after I left and followed up with me via phone with the good news. Service was completed the next day. Everyone was really friendly, complimentary of my board, engaging and encouraging.

So far not great... Sold me an old bike with worn down parts. Not great on a $10k+ bike. This is a premium bike and for that to happen after 3 short rides makes no sense. I have this exact bike as well and after 1-year have no wear and tear on it like they are claiming.Have high hopes they'll do the right thing...[Update] Your email responses = it's clearly wear and tear plus we don't believe you after spending $13

I tried to fixing my son's kick stand. The service person said, no parts"

My wife recently bought a new Aventon Adventure.2 from Erik's in Woodbury. We wanted to buy a bike from a bike shop versus ordering it directly from the manufacturer and assembling it ourselves - I just like to count on somebody that has way more experience assembling and servicing bikes than I do to hopefully prevent any issues in the future... Honestly, we could not have been happier with the entire process!! Everyone that we worked with were very knowledgeable, answered all of our questions (and being first time e-bike buyers we had alot of questions) and I felt like they truly wanted our buying experience at Erik's to be the best it could be. Thank you to Tyler, Kha, Tanner and Tim for all of your help during this process. We super appreciate all of your patience with us during our visits to your store. In the end, we left feeling great about our Aventon bike purchase and the place that we bought it from... And lastly, thanks Tanner for the help with loading up the bike safely for our drive home.

Don’t know his name but the guy who helped me was great. I had a bit of a confusing situation returning some snowboard bindings, and the lad was patient and explained it very well. In the end, what could’ve been an annoying complicated mess was easy and we were both saved a lot of time

The short red haired man at the bike service desk was short, rude, and not at all friendly BOTH days that I dropped off and then mistakenly, went back there to go pick up my bike. He acted like speaking to me was a chore. I am 41 years old, didn’t ask any out of the ordinary or weird questions, and deserve to be treated with much more respect.

Started with a phone call questioning service on a four wheel walker with brakes - then drop off and pick up - all very positive experiences with each of the three different Erik’s employees. Very quick service and great communication.

Ski waxing completed in excellent time however my son’s skis were damaged. A 1/2 dollar sized piece of the top was chipped off the rear tip of one ski. With no pictures to confirm their status upon dropping them off I was in little position to argue. Lesson learned. The retailer laughed at my situation insinuating I could pay $70 to have Erik’s fix them or I could glue it down my self. I won’t be back.Update: Management reached out to correct the situation right away but I had already made the repairs myself.