Michael Hill Sunridge Mall

We have spent thousands of dollars over the years at Michael Hill. Never had an issue before. Yesterday was the worst customer service experience we have ever received. The sales person we were dealing with called me a liar about the cost of an item I had purchased in the past.. she would not pull up our sales history to verify. Long story short, will never support their business in the future.

Purchased a necklace extension from this location a month ago and the clasp failed. The first person I talked with couldn't be bothered to help, told me to go next door, because I hadn't purchased the service plan and it would be quicker. So I walked over to another staff member and they were great, in under 5 min she had it fixed and I was out the door.

We just wanted to get an idea of how much it would cost to get new wedding bands for us. Melinda attended to us and gave a great deal and breakdown of all the numbers. They have a sale going on currently so the prices and payment plan was better than I thought. Nice experience overall

I honestly believe that this Michael Hill location is the best one in the city. As others have mentioned below, Selena is a sweetheart and works hard to make her customers happy. The other young woman who works here is also very kind and offers prompt and straightforward service. I docked a star due to a male staff member (who wasn't helping me at the time) helping another couple with his mask pulled down to his chin during a recent visit. With these present uncertain times, we can't help but be a little more mindful right? The two women who helped me were always following protocol though and made me feel very safe and comfortable.

Did a lot of shopping as its a festive season and there is huge sale on a lot of good items. But, what was outstanding at MHJ was the customer service and that warming and welcoming attitude is what one always receives there. Specially, at this time of year there was higher volume of staff present at the store and each and every person was super nice and welcoming. Sue (in the photo), helped me find what I liked and suited me best. I can't forget her impression of giving smiling gesture and smart suggestions.They showed items without me having to wait, gave extra discount and also offered to clean all my rings (bought from MHJ and also those which were bought from different stores), in fact they complimented me on the rings which were bought from a different store and were gifted by my husband years ago. That shows genuine care that they have, which makes their customers be pleased with them and causes them to continue to come back to them. Kudos MHJ! Continue to keep that heart winning attitude towards your customers!!

The salesman was attentive, however a bit pushy. Seemed like he was trying to get us a good deal but we discovered he was lying. He said the earrings we really wanted weren't on sale and that we could use a coupon to bring down the price $50. Once we left the store were looked online and found that the earrings we wanted were actually on clearance and that the deal we were offered was actually $100 more than we would pay online. Please check online prices before falling for a 'good deal' from this location.

Tanjeet was awesome! Helped us out, didn't spend time showing us things that we did not want to see. Would recommend!

The Service was excellent! Sarah was able help me find the perfect necklace, provided many options regarding the extra pcp and financing options. Overall she did a great job, I am so very pleased with my purchase and will definitely be back to shop there..

I ADVISE EVERYONE TO STAY AWAY!Please do not waste your money with this company! It is crucial to be educated on the quality of diamond you are buying. They sell extremely low quality diamonds for an exceptionally high price.It is best to do some research prior to shopping for a diamond. If you ask for the diamond specs and compare on the quality spectrum, you'd be surprised! I have had numerous headaches dealing with Michael Hill, SAVE YOURSELF THE TROUBLE!