Orangetheory Fitness

They made it very difficult for me to cancel my membership when I was going through a family illness with both parents seriously ill. I could not attend the gym for fear of getting them sick yet I still paid for an extra month. They did not promptly respond to emails trying to cancel my membership. I leave my experience with OTF disgusted which is such a shame. I really wanted this to work. I feel taken advantage of.

Great workout studio, great instructors who are there to encourage and make sure you are doing exercises correctly so you avoid injuries. Clean and great equipment. Workouts are challenging and you just turn up, complete the workout and leave satisfied.Marcia Freeman

I enjoy the workout and having a coach mix it up each time. They're easy to follow and you can adjust to your own pace. The environment is friendly and being able to track your results is great motivation to keep on going.

Orange Theory hosted us for a team workout and we had a blast. The workout was awesome and the playlist 10/10Thanks again OTF!

I called to cancel my membership because I lost my job - lady at the front desk said that would put in a request(?) to cancel after I paid the last month which I said it will be a while before I could afford to but I would do it. I was billed again before I could. I called to ask them to please cancel so I don’t end up with a huge debt. They said they would have the manger contact me. Nothing. I called again, they said the same thing. Nothing. Now I’m set to be billed again on the 20th further increasing my debt and I still haven’t gotten paid. I have tried calling and now they aren’t picking up the phone. I still get multiple emails all day saying they billing in unsuccessful, sometimes as late as midnight. I can’t go in because I no longer live near them. I’m so frustrated I could cry.

No criticisms of the actual workout. It wasn't my thing, but I 100% get why people would really like it.I tried the free trial and reps from orange theory keep contacting me even though I have asked them to stop 3 times. It's so obnoxious. I'm also a little weirded out they asked for credit card info for a free trial. Seriously, Orange Theory, no means no.

I love the well-designed, full body workouts and cardio with energetic and fun trainers. The daily changing programs never get boring. It's the perfect group workout for all levels of fitness.

Orange theory is a game changer in my life. It helps me keep my mental and physical health in balance. As a physician, I have limited time and find the efficiency of the workout invaluable. The staff are welcoming, the facility is clean and the classes are motivating and effective. I will be going there as long as they exist in my city!

Booked a first session but arrived 15 mins before not 30 mins before and the instructor refused to allow me to take the class even though I've already been to similar classes. Just super rude unfortunately. Completely was going to sign up long term but definitely not doing that now.