HSBC Bank

Had a new account setup with Nafsa and everything was well explained. She also stayed after hours on a FRIDAY to go over everything with me. Highly recommend her if you're thinking about setting up an account with HSBC.

My financial advisor Nafsa went above and beyond to make me feel comfortable about the financial choices that I was undertaking. I had a great experience and I highly recommend for anybody new to the branch.

Signed up for mortgage, banker promised everything was sorted , as I was not going to be in town for closing. I asked if a power of attorney would be required for signing in my absence and he assured me it was not needed and everything was taken care of. Week before closing I called to make sure everything was arranged, and lawyer told me power of attorney or my presence was required. Pure incompetence and poor customer service, the banking adviser in question showed zero remorse for their mistake.

I have dealt with this branch only intermittently over 15 years but they have always diligently worked to help me whenever I show up once every couple of years.

Very pathetic customer service. Even though I have accounts with HSBC in multiple countries and a long standing customer, my issue was dealt with very poorly. The lady on the counter showed no interest in helping me out whatsoever, will be looking to move out from this bank soon

Nafsa is, hands down, the best financial advisor I have ever worked with. Very diligent, committed, knowledgeable and caring! Always available to take your calls or answer your emails promptly. My wife and I were shopping for a mortgage and we came across HSBC and Nafsa and she made the entire process very easy for us. I definitely recommend her as your financial advisor and am looking forward to doing more business with HSBC and her.

My RRSP is managed through HSBC. All of my coworkers and even the administration at my place of employment are beyond frustrated with the service provided by this institution. I've never gotten trustworthy information here nor any satisfactory customer service.It took 3 attempts for them to set up my investments correctly over the course of 3 months while my money sat in the account as cash. Three months with zero earnings in that account as a result.There is no way of monitoring the account online or at the branch. Instead there are only quarterly paper statements. I have to wait 3-4 months between statements to see bank errors or to see the value of my savings.Unfortunately, my hands are tied because this is the institution my employer is stuck with. Cannot escape the incompetence of HSBC - stay away if you can. No one here knows anything and even worse they don't seem to care.