Shoppers Drug Mart

WOW!! Tried calling them numerous times today and they dont even answer their phones, was going to tell them I found their cart behind Chestnut St at the entrance to the trails, but their loss if you cant even have staff to answer the phones...Not impressed...Only shop at Parksville Pharmacy from now on by Quality Foods, lovely friendly unhurried staff there....

I was shocked" to read complaints. I have been using this Shoppers Drug Mart for over 18 years and find it to be the "best" ! The staff are so polite and always willing to help. I have nothing but the highest regards to the staff in cosmetics

It’s a nice store. Nice layout. Great staff who are trying hard and I feel bad for them as they have to deal with some head office or management silliness. The staff can only do so much. But the poor customers are caught up in the poor management/store policies. Today it was busy! Which is not unusual. Very long lineup. Two cashes open. The line up was very long and super chaotic! Many customers tried to improve the Situation and use the self checkouts. That is what Shoppers wants right! One would think Shoppers would appreciate these customers right? Not at all! They are treating these people poorly! Most of the shoppers were seniors. If you have anything different from scan and pay you are in trouble ( discount? Gift card? Etc) And if you don’t know to ask for help in the chaos then you don’t get your discount. I saw this happen to customers. A staff person was trying to help everyone, but there are quite a few self checkout terminals. Two different folk questioned why they didn’t get a discount. The answer is you need to ask for us to get it. Now the customer has to go to the end of the long lineup and get a refund for everything so they get the discount. Well that certainly is inefficient and just makes a chaotic frustrating lineup worse. Wow! What a poor way to treat customers who are doing what Shoppers Drug Mart wants them to. When I asked about that ( like why not be super smart snd put a code up or a sign up or something) I was told they can’t put anything up on the terminals to help the situation. This says to me Shoppers does not give a hoot for their customers and treats them terribly. For sure I will never use the self serve terminals and will advise others to not use them. Not until management starts thinking about customer service and efficiency. How terribly disrespectful of both customers snd staffs time. It maybe a case of people in suits not being on the floor to experience what’s going on.And perhaps a better way to go in a sign that says “ need a discount? Press help button”. And also give anyone using self checkout a thank you of 50 or a 100 optimum points.

Very rude staff working in pharmacy.They(she) could certainly use some customer service training (dark haired lady)Made me feel very uncomfortable as a customer.

Checked website to see if I could get a drop in flu shot. It said dropping in's welcome. When I got there a dark haired pharmacist said no drop ins and that i needed to book an appointment on line. She flipped me a yellow slip of paper with log in info. I told her that I was from Yukon and could not log in due to no BC Healthcare card. She also told me it would cost 40 dollars for the shot. So I asked her what were my options and she shrugged her shoulders and said nothing. I then asked her are there other drug stores that would provide the shot for me and she rudely gave me a name. I went across the street and had my shot at no charge in 15 minutes.This person in Shoppers needs to take a course in customer relations and maybe try another profession. Worst attitude I have seen since coming to the Island as a snowbird. I will not be back to Shopper's.

Jessica was rude and tried to scam my friend and didn’t give her the proper amount of money for the refund. Then we went back and she refused to give cash and gave a gift card instead. TERRIBLE service

As a long time shoppers at this location. I can definitely say it's gone down hill since the change of hours and covid. It's sad really. Often little stock, high dispensing fee's, and hard to find help when needed.

Disappointed in the service and the price for passport photos. The service person was far from a ray of sunshine, which I didn’t let her dampen my spirits. When I asked if the photos can be done digitally, she said no! Why not? I asked, to which she back peddled and said that she could put the photo on a thumb drive after all. Lost a customer due to high prices and poor customer service. Went somewhere else (Nanaimo) for digital passport photos and saved a ton of money.

Giving the 5-stars to the Cosmology Ladies working there. Really helpful and friendly. Appreciate the help.

Used the Post Office this last week. Staff were extremely helpful and accommodating - even it as was very close to Christmas and crazy busy. First rate!