Falls Lodge & Suites

I give this motel zero stars. I stayed there for 2 nights while my son had a basketball tournament in Niagara Falls. Customer service was awful. Bed sheets had stains on them. They did not provide sufficient amount of towels, we had to call for more. We are a family of 4 and we’re provided only 2 towels…. On our second night, there was no parking available but they require prepayment for parking. I went inside the lobby abs complained. The worker instructed me to park in an unsafe, non-parking spot. I argued that this was wrong and eventually gave up and parked there as instructed. He reassured me that my vehicle will be in sight of 3 different camera in case something does happen. The next morning I woke up to damage to my car. The motel is avoiding me and putting their hands up in the air that it is not their responsibility even though they instructed me to park there. I am now stuck paying $500 deductible to fix my vehicle….. DO NOT STAY AT THIS MOTEL IT IS NOT WORTH THE GOOD VALUE. Better off paying more a night somewhere else where you will be taken care of

Honestly on the site it looked very well, but it was deceiving. For the price of the room it should’ve included free parking. They charge you $15 for parking and try to fill the lot as much as they can even if that means to block other cars in. I’d honestly pay a few extra dollars to stay at an actual hotel to get parking included, free water, and a clean place. Not worth it unfortunately. Others reviews show they don’t take accountability for anything and they post the same response. Hence why I didn’t bother to try and get my money back. Was hoping this plus was a hidden gem…

I would definitely stay here again, the staff is absolutely wonderful. The rooms were great. It wasn’t that long of a walk to the falls , but most of all, they were just very very kind.

I give this hotel 5 stars.Specially girl at the front desk (Sukhman kaur) was very helpful and polite. She help me in every possible way. I Really appreciate it.

Pathetic rooms, Stinking rooms, blankets and beds feels like there are bugs in it, Broken amenities, doors and what not!It had everything which a decent room should not.The only plus is the location which is walking distance to falls which also i could have managed to be in the car rather than being in such stinky rooms.Not to mention paid extra 15 bucks for almost empty parking!

Yes the 2 person jet tub is a selling point. But it's not worth it. When I first arrived I immediately noticed how lazy the renovations were done. The trim around the tub wasn't even on, and cracked tiles on the floor. You get 2 towels for your stay and there are no robes. Not even complementary water... You have to buy it. When leaving I looked under the bed to see that it has not been cleaned in months maybe even years. Bottom line is, it's not worth your money!

Not bad, the rooms are clean, there's courtesy coffee in the lobby. Parking is $15 dollar not included.You have to ask the remote of the TV when you check in cuz they don't give you, we need to come out at -4 snowing to pick it (not fun).Rooms are small but clean, and the heater works good.Staff is regular not rude not kind, just doing their job.Overall it was a good experience.

DO NOT STAY HERE!!!!!!TERRIBLE PLACE, GROSS, TERRIBLE EMPLOYEES AND EVEN WORSE OWNERS FOR NOT MAKING EMPLOYEE'S DO THEIR JOB PROFESSIONALLY, I spilt a bit of chocolate milk on the blankets and they're trying to say it's blood and I have to pay for all new bedding and mattress, i asked to speak to the owner and he through some random guy on to pretend its him, which it isn't cause I looked online to check so now not only are they calling me a lier amd charging me for something that isn't ruined, they are lying to me about who the owner is so I can talk to him . Terrible place, I don't recommend it unless you enjoy being charged for something that isnt ruined

I was pleasantly surprised by this place. Nice, clean and big rooms. Good location. Good front desk service. Good prices