NAPA AUTOPRO - MRI AutoCare

We went there to do an out of province inspection of my son's car. We had a very well maintained Honda Accord. Gentleman told us that there would be 189.95$. Though it was higher than others but since it was close to our home so we agreed. Now the game started.Next day he called and said that one ball joint is to be replaced and a light bulb as well. He gave us an estimate of 830$ including 74 $ shop supplies. We were taken aback. But agreed reluctantly. Next day he called again and asked for another 650$ to change the other ball joint. Now things became clear that he will want even more. We went to him and told him that we will repair the other joint elsewhere and come back to you. He said if you come back in 10 days than he will charge 80$ more and if later than 10 days than 189.95 more.We went to a auto repair shop working nationwide, who told us that the other ball joint is normal and they did our inspection without finding any defect.If you want to get out of province inspection of a well maintained car here, you must keep at least 2000$ in your pocket to satisfy their needs.

Horrible customer service, literally just walked in to ask a question if they carry a product I was in need of and 2 men were at the desk and let me stand there for 5 .minutes without even looking at me or greeting me before I had to greet them and ask if they could help me to which the guy responded to me very rudely saying I don't know what do you need.complete lack of customer service and respect. They didn't have what I needed and even if they did I would not have purchased it from them

Awesome guys, they helped me diagnose the main issue with my car and its transmission. I got a fully detailed report of all the actual issues and required service. I'm looking forward to getting my repairs and servicing done with this shop.Thank you.

First time at MIR for an oil change, service was prompt and a reasonable price for the service, Invoice was reviewed on work done and future work required coming up. So nice to have this in Sundance as a community service very coinvent.

I had such a good experience getting an out of province vehicle inspection. Very pleased with the friendly and honest service provided. I will definitely come back for another service.

I broke my car and need a part only available from mazda. The mechanics made sure to keep me up to date, as well as repeatedly phoning mazda to make sure the part was shipping and on its way. Great experience!

Service has gone down here. Not happy with the fact that small issues on my car that should be taken care of were left untouched. This used to be a shop where they make customers happy and are proactive but now poor, poor service!

Work done over 2 days, so far, so good. Car is performing well. My only beef is the cost of parts, but that is beyond MRIs control.

Had to get Out of Province check. Called Tuesday and they booked me in Wed am. Completed quickly and efficiently. Would utilize their services again and recommend to others as well.

Don't follow repeated instructions well. Agreement was to call with price and diagnostic before any go ahead, my phone call ended up being a nearly $200 bill instead. An hour work charged for a 5 min job, and replaced fluid that was just filled 2 days prior. Then spoke to me like I was too dumb to understand mechanics.Oh, added bonus, loved the cigarette smell upon entering my vehicle. Do not recommend.