Pet Valu

10/10 always a great time coming into this location. The staff is SOOO friendly, we often end up hanging out and chatting about animals far longer than necessary, but we always enjoy ourselves so much. Buying cat food has never been something i looked forward to so much.Also, i dont know her name, but there was a lady working here that left a few weeks back now. I was in and she assisted me on her last day, she was beyond helpful and so sweet.

Two Cat Employees are friendly and cute. (๑⃙⃘´༥`๑⃙⃘) And the girls in the store are nice and kind too.

Went here for the first time and was greeted by Alessia, who had helped me tremendously pick important items for my new German Shepherd puppy. She provided some great first hand knowledge of her experiences, and the advice and items we chose together was a great success! Thank you!

HORRIBLE EXPERIENCE!!!!!!!I brought my gorgeous American Eskimo here, and I paid 100$ to get her groomed... key word, groomed, not shaved. They ended up shaving her to the bone, and my brother thought they were giving us the wrong dog back . My poor pup was scarred, she didn't feel herself for months. its been more than a year and her fur still hasn't grown back. I posted a before and after. SAVE YOUR DOG, I DO NOT RECOMMEND

Horrible grooming experience for my 11 month old puppy. I wanted a simple clean up and trim before her first birthday, and prior to grooming, I specifically asked the groomer to keep my puppy’s fur long, to give her a puppy face, and to NOT shave her. I also had these instructions written down on a piece of paper I gave to the groomer. After grooming, my puppy was completely shaven and had many patchy red spots. Her nails were also not clipped, and her ears were not cleaned. My dog was completely traumatized and has been frequently crying and scratching ever since. I have been in tears all day. This was my dog a day before grooming, and after her grooming. I am so upset.

We love shopping here! This location is always fully stocked with whatever your pet needs. The staff are very friendly and helpful. Especially, Alessia. Alessia always knows what best for our pup and we are so grateful for her.

Costumer service here is horrible. Brought our dog to use the self serve groom. There was a tub available and someone using the the next one who just started when we arrived. They told us we could not groom our dog because they close at 6:00 it’s 4:30 it would only take us 30/45 mins to wash her but they refused. Obviously because they didn’t want the added work of cleaning up a dog tub once we left. Hate to say it but I’m sure if I was a middle aged white woman and man we would have been allowed to wash our dog, absolutely disgusting

Had to replace some cat items. - very nice and helpful staff.

STAY AWAY!Took my 40 lb poodle puppy(11 months) for a full groom. He left the shop traumatized. The groomer completely shaved the puppy and yet charged me $50 for matting. The area around the mouth was not shaved properly and I had to do it myself later on. There are many cuts on the skin and in the ears. The shop confirmed that its a medium sized dog during appointment and yet charged me for a full sized dog. I was charged $200 in total. I couldn’t reschedule as that would have meant another 3 weeks of wait. Not going back to this place for grooming again!I must add that the shop is well stocked and people are very friendly. Its just the grooming experience that was horrible.

Would rate 0 stars if I could. I went into the store yesterday around 1:15 pm. There were no other shoppers in the store. Just myself and two male employees behind the desk. No greeting, they were busy ordering their sushi lunch and figuring out what they’re going to eat. After I went up and down every aisle (still nobody asking if I need any assistance) I was going to purchase a few things but decided this store didn’t even deserve a sale on their end. Ended up going to the petValue by hwy 27 & 7. MUCH better customer service with top notch employees. Please train your employees because they're severely lacking basic knowledge of customer service. Will not be coming back here.