Gus Design Group

We bought a couch in urban tweed ink coloured fabric last August. Having spent $3000 on a sectional, we were very disappointed the first time we tried to spot clean it. We spot cleaned a few weeks later when a small finger-sized mark appeared. Using water and a cloth, we tried to remove the mark, only to find the colour ran everywhere the water touched. Though the cloth was merely damp, a stain appeared that lasted for two weeks before the colour faded to be close to the original colour. No cleaning instructions were provided. Neither Gus, nor the dealer (Gabriel Ross Furniture) would offer help or a solution. Both attempted to avoid responsibility and position the blame on the other company. Meanwhile, several months have passed, no meaningful assistance nor acceptance of responsibility has been offered, and we have a 6 month old, $3000 sectional with a sizeable stain on it and no idea how to effectively home clean it. The childish passing of blame has left us no choice but to leave negative reviews for both companies.

Bought a high end, expensive leather furniture sofa and armchair trio from Gus. Mostly good item, but for a high end item the finishing touches lack. The frame for 2 of 3 units were warped, and the legs were not cut straight or square. IKEA has significantly better quality control at 10%of the cost. Update: within two months of purchase, the upholstery on the sofa has formed a dent, as if something inside has come apart. I am very unhappy with the quality of this maker.

Worst purchasing experience I have ever been through. Currently 5+ weeks on an order that was confirmed in-stock at point of sale.Non-existent communication between Gus and authorized retailer. Follow-ups to retailer on weeks 2-3 confirmed item remained in-stock and shipping delays were likely related to logistics. Contacted Gus customer service directly on 4th week only to be told the item was never in-stock and I had wasted a month waiting for an item that did not exist despite being assured multiple times it was ready for shipment.Transparency from the beginning would have allowed me to choose an alternative versus waiting nearly six weeks with no resolution.

Gus Design Group is a gem! We bought a gorgeous Jane BiSectional in 2011, and have loved it! We recently had a few springs break, and I reached out to see about a warranty. The store I bought it at in Los Angeles went all on line, wouldn’t answer the customer service lady’s call, so they couldn’t easily prove I bought it there, and I no longer had the receipt. Amy, the woman I was put in contact with, stuck with me and exchanged like 13 emails in an attempt to find out which purchase order it was, and if indeed the springs were covered under warranty. In the end, she figured out that I was within the 10 year warranty, and advised me to call an authorized dealer in my area to have it repaired! The customer service Amy gave me was so far above and beyond the normal experience, and I’m so grateful for her perseverance...most people would have sent me packing after the first email when I said I had no proof of purchase! We look forward to our newly repaired Jane BiSectional! Thank you Amy, and thank you Gus!

I have terrible experience with this company .I was looking for Queen Bed I saw in gussying website after research how I can buy. close d the are I I've Toronto . I found the UP Country I called and spoke David if have in stock . He said yes me I drive Saturday 17 Aug there the same day .I purchase Queen size white bed pay full by crerdicard .I ask before if can storage the bed because I moving in September 1 .He said was fine he have two in storage just call him and will delivery.Suddenly we call this week in 3 Sep to arrangement the deliveryFirst surprise he said I need to call the company to set up the delivery and second surprise I need pay $175 .He never told us finally we decide agree go further we set the delivery for yesterday .The delivery company bring the BED but not surprise the was king .We call David he said sorry I sent wrong bed .Will arrange the delivery until Friday.Today we call to update the situation he said dent have bed avalaible and not be able to delivery he said just cancel the order .So hHOW BAD this Company represent the GUS have terrible, unprofessional man name David doing the customer service in the name the company.He a lier because the day we purchase he said we have two in stock , he probably split . Also after already had our order pay ?As well I try contact GUS today nobody answer any the extension poor customer serviceIt's very disappoint and aggravate as customer my time consumer since buy and now and I don't have the BedShame David Up county very umproffesional I just lend there because GUS referral by the website

We ordered the lecture counter stools for a kitchen island in a mid century renovation. We absolutely love them! Very stylish and comfortable.

We've had many pieces (two single chairs, king sized bed, sofa, size table) from Gus over the years and have been extremely satisfied with their items and service. If you're looking for mid-century tastefully designed and built with quality, I would highly recommend Gus furniture.

Quite literally the worst chairs I have ever owned. I had four of them, and each broke in various ways within 3 months. One of them, the seat detached from the metal bar upholding the seat, and I was quite literally almost impaled. I cannot possibly speak worse about Gus Design Chairs

We discovered this company at Style Garage furniture on Ossington. Loved the designs and the staff showed us a few options for a couch. We chose one that went with our other furniture. We’ve had our GUS couch for about a year now and still love it. Highly recommend if you like a modern look.

The owner of our favorite local furniture store recommended Gus and took us on a walk through the showroom to introduce us to this company. We loved the Truss Chair and ordered a pair for our living room. They arrived today and we couldn't be happier!