Entreposage Montreal Mini-Storage - Mile-Ex/Outremont

Hellen was absolutely INCREDIBLE!!! (Pls note that the storage isn’t 24 hours and it is NOT the employees fault. Call in advance especially on holidays instead of leaving unnecessary reviews!) My mom and sister were saved thanks to her amazing customer service and flawless guidance. We really need more human beings like her in customer service, it is a shame lame customers are ruining that chance. Definitely rent your locker here, Hellen is a saint <3

Seems very secure. The office staff was friendly and super helpful when we rented. We chose a unit that we can only access during office hours - that's my only slightly negative thing. You have to pay a little more to have after hour access, honestly it's not a big deal.

Hi guys !Is it a joke ?It is moving time and you are closed on Monday June 26 without sending a prior notice by email.It was planning to move my stuff with a moving company this morning but found the mini-storage closed. That makes me lose the moving deposit of 400$.

Charged me an extra month, asked for a reimbursement which I could not get... Tried email, phone, there's only one number you can call, customer service cannot help you nor put you in contact with accounting or management... Finally got my reimbursement almost 2 months later. Be careful.

Not the cheapest but good customer service, always someone present during business hours, easy to stop or renew your locker. Always easy parking. The lifts are not warehouse size so you might have to do more than one trip to get your stuff to higher or lower levels

Been a customer for over a decade.Full featured storage company in a convenient location.Parking is never a problem.Front desk staff are helpful. I had a problem and Alex sorted me out.Recommend

Hello! I just got a locker there & Helen helps us a lot reallly nice & best customer services I ever had

I was super happy with Ministorage. I moved to Montréal for an exchange and just needed a locker to leave my big luggage while traveling before the start of university.The service was fantastic. Communication via e-mail was very quick and I got recommended the right size and location to rent. When I struggled with the payment an account was created for me so I didn't have to take care of anything.The moving out process was just as smooth, easy cancellation of the contract.The facility is very clean and easily reachable on public transport. You can buy locks on site and when you first get there, an employee will show you around.I really recommend it, little prices for big service!

Our unit was infested with clothes moths from the unit next to ours. We had to throw away and replace more that $6000 worth of furniture and material.After months of back and forth with insurance, we were not compensated a single penny because we couldn't prove that the moths didn't't come in with us. Despite the storage building having moth traps all around the building with moths caught in them (we didn't notice them when we first dropped our stuff off or we never would have stayed), and the fact that there isn't a single moth in any of our stuff at home (we did an incredibly deep search after finding them in the unit).The staff were unhelpful, very defensive and accusing.So in the end we lost all our stuff AND paid to feed their moths for a year. Do not go here.

Facilities are good, storage areas easily accessible and navigable. Staff was very friendly, helpful, and accommodating, went above and beyond by, among other things, helping me arrange a ride to transport out stuff I was removing from a locker.