Kal Tire

Good service but that's normal at this Kaltire. Nobody's perfect so 4 stars. Would have to wax my car to get a 5 LOL.

For a simple changed oil it took them 2hours, my appointment time is 9am, I was attended 930am too. I am a regular customer.

Seaport is the most professional business to deal with . I had new tires put on for the winter after fighting with flat summer tires . Well the following day I awoke to a new flat tire and I was just a little upset. I called and arrangement were made to have a service truck sent to my location. The two techs filled my tires and told me to get to the shop. They then removed and repaired the flat. Thanks to all these professionals. All business should take a lesson from this company.

I am new to Prince Rupert and am finding that I am constantly disappointed by the customer service from many businesses in this small town. Perhaps I have been spoiled, living in a big city where competition is high and customer service is key, but it doesn't feel like some businesses care about keeping customers in this small town.The service on my vehicle took many days longer than expected and then when my vehicle was ready, I was travelling and couldn't pick it up for several days. I was told that the business is not responsible for damage on the vehicle, if something happens to it until I can get there to pick it up. Fine, I don't mind being told that but the agent was very unfriendly about it.Also, when I picked my vehicle up, there were 3 people working as customer service agents. I was the only customer in the front and all 3 of them were more concerned about filling an order for a corporate client. They certainly weren't concerned about making small talk with me or explaining the service that was completed on my vehicle. I didn't get the feeling that they wanted me back as a customer. I walked out of there feeling frustrated, and not good about the whole experience.Lastly, apparently Kal Tire offers a V.I.P. program for military personnel, in which a discount is provided on service, tires, etc. I asked about the discount and they were unable to offer it to me, even though our military program has them listed as a discount provider. The customer service agent at Kal Tire explained that they already discount their services and that further discount is not necessary. I wish Kal Tire would not be listed as a military discount provider, if they don't honor it.I hope that I don't have to go back to this business for service in the future, but it may happen as our options are limited in this town. I hope that the customer service staff reads some of these reviews and will treat private customers better in the future, don't just worry about your big corporate clients! Other people that I work with have had similar experiences at this business.

I've never, ever paid this much for an oil change. I was shocked that I was expected to pay $150.00 for a simple oil change on my 2019 GMC Sierra.....the front end staff was friendly, but very uninformative....she quoted me at less than $100.00 over the phone.....I thought that was a bit much, since I usually only pay $40-60.00 for an oil change else where....upon arrival, the price changed to $150.00 after the front end staff requested to look at my vehicle registration....something that has never, ever been requested of me when getting an oil change at other businesses....maybe the price went up when she observed an out of prince rupert address?

Horrible service...arrived there today with a simply fix...A tire change..emergency repair..refused to repair..said leave it here maybe sometime in January...Had to be towed 140 km..at about a 500 $ ...to Fountain Tire Terrace Bc...that will be fixed the next day..Being a company truck not aloud to do repairs myself....Feel so sorry if this was a stranded driver with children on a cold winter day...No care in the world to care....shame on you Kal Tire...Prince Rupert

Really a pathetic service .Came in for a simple fix and the young Lady on the front desk I think her name is sandy or something was not at all professional at least a basic front desk courtesy should be given . At least the other manager John was professional.

The staff was very helpful, with quick service, and a very friendly tire shop. I would recommend it for any tire repairs needed and rotations.

Hi, it's really friendly staff and informative about the vehicle. Good service