Bell

Excellent customer service; Tammy was a pleasure to deal with and we actually had fun getting a new phone and upgrading my phone bill. I managed to reduce the amount of my payment per month by almost half but double the amount of data that I was getting. Awesome job!

When you buy an otter box that cost $90 to get no refund when it broke after a WEEK of buying it… go into the store to try and get a refund, and Vicktor tells me the store manager can allow that so come in tomorrow as she’s in at that time. Go in for a second time to deal with Stephanie, Mary (whatever the managers name is) to again tell me I can only get an exchange when I was told I can get a refund over the phone.Go into the store to find out the great news of being out $90. I know there way of being nice was to provide me another case/exchange but the customer service was not the best as I was not even informed their “strict policy” of no returns when buying the original case… if it’s so strict love how I got told nothing… then to be told that the storefront manager is the only one that can do a refund to then get told by her over the phone we can ( took her 2 hours to get back to me when she told me “give me only 30 minutes) THEN to go into the store to walk out with the same phone case that broke not even after a WEEK.Fix your customer service and maybe let your customers know about your products instead of just getting sales.

Had the greatest experience here, always felt like phone stores never have my best interest in mind but the staff working here help set up my phone and home services for me and I feeling confident. The lady Stephanie and Rafie helped me greatly and gave me fantastic service. Never going to a different phone store but here

Walked in to close an account for a deceased family member. I was given a box and a piece of paper and told to go to the post office, they will tape it up for you. I have zero confidence that this will close said account. No one logged in to the account, no one said yes let me take care of that. They don’t even accept the hardware return in person. Somehow going to the store is now a worse option than using the phone service. Why does this store exist?

This was quite possibly the best customer service I have EVER experienced. My husband and I wanted to switch both of our cell phones over to bell to have our internet and phones all in the same place. We had the pleasure of being helped by Victor; he was polite, honest, kind and knew EXACTLY what he was doing. The process was absolutely seamless. I ended up not being satisfied with the phone I got and we returned to the store the next evening to exchange my phone. Victor was working again and was completely understanding and accommodating. Aman helped finish off the exchange and we left the store again more than satisfied. These guys are amazing and we will definitely be going back for anything in the future!

Visited the store to get a new device. Aman was dealing with me and delivered me the best custom experience i have had in canada. The way he was handling my file was professional as well as transparent. Can say i got the best deal!!!

I had to get a new phone line and Victor made everything super easy fast and smooth. Super impressed with his service at this Bell Store! Thanks again

Bell service was awesome! Vic one of their humble staff was amazing in helping me set-up my new device and was able to go above and beyond to help me with the transition from my then current provider to theirs. I’m honestly was very pleased with him. He was such a gentleman polite knew exactly what he was doing. I would highly recommend to go to him. Thank you very very much Vic really appreciated all your help.

Awesome ServiceIs was time for our cell phone renewal so we visited the Bell store on Mapleview in the south end of Barrie. We had the fortune to be assisted by Tammy. Because we no longer required a family plan we were in the market for 3 individual plans instead due to all different needs. Tammy took the time and energy to go through all the phone plans and the process of setting up each new account. She also activated all three new phones so that we were up and running and good to go! It is incredible the amount of administration that is required and Tammy patiently and expertly helped us through the process, even staying past her workday to get us all hooked up! We appreciate the service provided and the friendly disposition that Tammy radiates. If you are in need of a new package with Bell, you will be well served by Tammy and the Bell Mapleview store!

We just had the most AMAZING customer service experience, ever! Thank you Raffi for assisting us and getting us the best possible plan, as well as much needed accessories. We will definitely be returning to the Barrie South Bell Store for our next upgrade.