Making Waves Swim School

I have had my children all in lessons at this swim centre for the past several years and this is the first time I am truly upset.My son was told midway through his lessons that he had passed and moved onto level 7. For the remaining half of the semester, he continued.At the end of the semester evaluations, he was then told he was still on level 6 and not moving on.For a swimming class, to pass a child then say oh wait he did not pass and now he’s back to level 6? First off, my child was discouraged and upset with himself. He was confused. We took him out for a treat midterm after to celebrate this pass with a clear supervisor telling him he passed. There is clearly a broken line of communication here. His teacher also reiterated that he was level 7 for the remaining of the swim term. I understand if he had things to work on midway through and did not pass then fine. But there was midterm evaluations and out of three children, he was told he passed and was moving onto the the next level.It’s misleading and discouraging for any child. I am disappointed. They re-evaluated him and said yes he does not meet the requirements to move onto 7. Fine, but do not tell us he passed midway through only to say there’s no record of that change. I am upset at the disorganization and miscommunication here. We enrol all three children here and will not be moving forward.Please ensure there is proper documentation, organization and communication so no child is told he passed midway through and then at the end told he did not.Thank you.

Making Waves policies have made my family feel unwelcome and we have been forced to pursue the swimming journey for our children elsewhere.Despite saying they prioritize family and claiming to value empathy, they raised the rates for their accessibility classes by 120% for the fall (claiming inflation as the reason for the price hike, despite the inflation rate only being 7%). That is on top of limiting the days that accessibility classes are offered.This make me feel that my child with special needs is being pushed out and is unwelcome there.Also, the price did not increase by that amount for my child who does not have special needs, which makes the accessibility price hike feel discriminatory.I will no longer be able to recommend Making Waves, as my son is so disappointed to not be able to continue his lessons there.

When we moved to Richmond Hill, I was on the look out for a new swimming place for our toddler. I couldn't have found any better place than Making Waves. Staff is very considerate in returning the calls and accommodating new students. Of course, the instructors are super motivating and encouraging as well. My little guy has been in love with these classes for sure. Unfortunately, the only downer is they dont have any make-up classes.

I've signed my daughter up for the Spring Session in the level she was supposed to be signed up for and when they sent me the information they changed the Session I signed her up for and put her in a Session that she's been in for two years already (this is the 3rd year). I asked why she was is that Session and that I want her in the Session I signed her up for. They said that Session wasn't available anymore and that's why they put her in the Session they put her in. I wasn't notified and they just put her in that Session. Not happy about this and I won't refer anybody. I won't be signing her up again at Making Waves after this Session.

I am writing to express my dissatisfaction and frustration regarding the recent incident involving my son’s swimming pool registration. I registered for a spot at your swimming pool, but I was shocked to discover that my sons spot had been given to someone else without any notification or explanation.However, when I arrived at the swimming pool I was informed by the pool staff that my son’s spot had been given to another individual. This came as a complete surprise and disappointment to me, as my sons had been looking forward to enjoying the facilities and activities at your pool during the summer.I’m not recommended this swimming pool because of the above reason.

This was my first trip to Making Waves. The classes were more costly then our local community centre so we were interested in knowing the differences. We liked the facilities. The staff were kind and the front desk took the time to give me a quick tour. There were separate changing stalls in the change room which was great for privacy. One bonus was the bathing suit drying machine so that we did not have to go home with a wet bathing suit. The change room also had individual seats for kids and provided individual hair dryers. The pool was kept warm for kids at 91° F so it was perfect for learning. The classes were small - in our class it was a 3:1 ratio so my daughter got a lot of swimming time. The instructor was kind and patient. He also took the time to let us know how our child did and what things they should work on for the next class. Overall we had a good first experience and look forward to more lessons at Making Waves!

While my son loves his swimming class at making makes swim school in maple, Vaughan. We feel that the quality of instructors have done down over the past several months. A few observations -1)While the head coach and supervisors are great the instructors have been giving my and my wife the same feedback about our son for the last 3-4 months. My question is if hr is not improving why is he at your school??2) they put my son in a higher level and then put him back to a lower level - we did not really understand why that happened - it is discouraging for parents and our children to learn that we are going back after spending so much time and money3) My wife is a swimmer and she’s given some feedback to the coaches to help our child be more aggressive in the water( for eg if he does not put his head in the coaches simply don’t try - then what are we paying for?) best part is that this is the same for the last 3/4 months and we don’t see any improvement at all.Overall, we are super happy with the facility and the staff but “coaching” needs a bit of a refresh

I can't say enough good things about this place. This is our third semester with Making Waves, and they go above and beyond to accomodate every little person, the happy ones, the scared ones, the tricky ones, the neurodivrrgent ones and all the families too. They are extremely respectful of parents' choices and comfort level regarding how far to push the kids if they're not loving the water initially.Thank you Emma, Daniel, Micheal and everyone else at Making Waves Maple.

Went here a few years back to learn and break some bad habits from learning on YouTube videos. Very friendly instructors. Fast forward, I’ve been taking my kids here for a few years now. It’s obviously more expensive than the community centre classes but you get 1 instructor for every 3 kids. Only downside is thst there is no deep end.