Allstate Insurance: Toronto West Agency

Dealing with insurance companies has always been a necessary evil in my book and remaining with the same company made me feel like I did not have to deal with it every year. Thank goodness I decided to put in a bit more legwork this year.Norbert Schuldes and Allstate were able to cover the insurance needs of both myself and my brother-in-law (Both very different policies) with the minimum of fuss and the maximum in professionalism. Even better was that the same, if not better, coverage came in at a much reduced rate. I have already recommended to friends and colleagues that they contact Norbert before renewing their policies and will continue to do so.

Norbert Schuldes was simply excellent from start to finish. He couldn’t have worked harder to make the process of getting home & auto insurance easier for me. Norbert was able to guide me through all the various options and get me the lowest possible rate. He was an absolute pleasure to work with and would not hesitate to recommend Norbert Schuldes and Allstate to anyone looking for insurance. Thank you Norbert for saving me money, getting me the coverage that I need and making it all so easy.

I had the pleasure of working with Norbert Morovics on a very quick turnaround for auto insurance. Not only did Norbert set me up with a great rate, he explained everything so fluidly and in easy to understand terms. I also moved my home insurance policy as a result. I highly recommend Norbert!

Recently switched car insurance companies and allstate was recommended to me. Called and spoke with Paul. Paul was amazing to deal with not only did he get us car insurance for me and my wife he also added a Tennent policy for us which made our premiums drop. He saved us money and made the switch easy. Highly recommend allstate and Paul!!

Having recently moved from the US, I had quite a complex case for an insurance coverage, but Norbert Schuldes had been a great assistance to me through this process. He is professional and responsive, and you really feel like you're dealing with people rather than some huge corporate entity, which is rare these days. Really puts his customers first, highly recommended! Ask for him if you can!

Unfortunately this organization is affiliated with Pembridge Insurance company. And that particular organization provided me the worst experience ever. We were advised simply to close our claim as attempting to continue hunting down the insurance company proved to be feudal. Be warned.

I had the pleasure of speaking with Paul to get a car and home insurance. He was knowledgable, patient with my questions, friendly and professional.He gave me an affordable rate which I am happy about. Also, went out of his way to provide me with a letter for my landlord.Thank you for the good experience.P.s. another nice touch is that he follows up with you in few days to see if everything is ok or if you had any questions.Super refreshing to get this kind of level of professinal and friendly treatment.

Horrible communication. Premiums go up as deductible disappears! Good luck with claims. It's a circle jerk with the Allstate team. They use a third party claims company. Five years with them and when you need them you need to fight and fend for yourself. Keep all communication via email to CYA.

After recently purchasing a home, I was in quick need of home insurance for my quick close. I got in touch with my agency and learned my agent had transferred to another branch. I was put in touch with Norbert Schuldes and he was amazing. He got me a great quote at a great price and made the entire thing a breeze from start to finish. It was just another item in a long list of things he made easy during my closing.

I have been with Allstate for at least 10+ years, and I always thought it was the right choice until I was involved in a small collision (NOT AT FAULT) to know it was all a fairy tale.I had a collision a few days ago and it has been enough to know that all this company cares about is the monthly premium they collect from you. During this time I have been trying to get a customer service representative from Allstate to provide at least what the outcome will be but no luck so far.Unreal the worst service I've seen. The Adjuster is either too busy with so many claims or simply does not care about Allstate clients, not to mention the rest of the people working in conjunction with the adjuster.I have been trying to talk to a manager or supervisor for days, but whenever I requested the service I was given several excuses, and runarounds, and my calls were either transferred to a voicemail or terminated, I have never experienced such terrible customer service before until now I still can’t believe it.The worst experience I have ever been through. The most stressful. Annoying. Unprofessional.One thing I am sure of after this, it will be my last year with this company.