Flowers on Regent

The lady called my home very rudely. Then she persisted to say I cannot deliver this unless they have a four hour window. Which seems pretty strange to me considering it’s a 200+ dollar Valentine’s Day delivery. She was talking to me in a very rude tone and telling me I said the receiver didn’t have a phone. I clearly said she doesn’t have a house phone but she has a cell phone. Whoever is running the phones there is clearly rude and has no professional attitude. I ended up cancelling my order and I will never call this place again.

Ordered the Amazing Grace arrangement, Heather called to let me know the colour of the roses were not available, I left it in her hands to pick out the colours. The arrangement was amazing & the recipient was overjoyed. Anyone that has come over to express their condolences can’t believe how beautiful it is & the beautiful aroma. Thanks again.

Not even willing to give 1 star. I've religiously bought flowers from this place since I moved workplace every Valentine's day/Birthday/Graduation. Now the lady I spoke with on the phone was very rude!!. Never coming back here.

I custom ordered a Christmas arrangement when I went to pick it up I noticed some of the flowers were not fresh i asked them to replace them paid 100$ for the arrangement and said i would come back to pick it up . When I picked it up it was all wrapped up. Get it home unwrap it and I noticed some of the flowers were falling apart. It lasted 2 days and it died. I called to complain about it the manager said she wanted pictures so I got them went to show her she was not there and the other lady refused to do anything about it. I do not recommend anyone get flowers from here as they are not fresh and do not last uplus there customer service is really poor also the store was very dirty that should of been a sign to not buy from there.

If I could give you ZERO stars I would! This store took $160 from my cousin for flowers for our uncle's funeral. Not only did they NOT DELIVER THEM they refuse to return her money! How disgusting! This is the second time I have personally had a bad experience with them. They delivered a nearly dead bouquet to my grandmother's funeral in 2015, and the person who ordered them returned them, and had a new one made!I guess they think dead people won't notice!Bad form!

Great flowers, terrible service. I ordered my wife a bouquet of roses while i was away on business and they thought it was a good idea to call her and arrange the delivery. Im pretty sure every guy ordering delivered flowers is doing it as a surprise. So now that she knew about it, I had her pick them up to save the delivery fee (15$). They wouldnt refund the fee but added 6 roses to the bouquet instead.Ruined my 135$ surprise.

I received one of the most beautiful arrangements. They colour palette was all different colours of pink. There were also stocks which have the most fragrant cinnamon scent.

Beautiful Wreath Cross made here for my grandfather's sudden passing a few weeks ago. Ordered a wreath on short notice and they produced a wonderful wreath with fresh, beautiful, white and red flowers! My family was very impressed with the work and it made the day a bit better to see this wonderful creation. I definitely have nice things to say about this place and will keep them in my thoughts always. Thanks for the wonderful display!

Don't expect a Receipt for your purchase if you need one.I have emailed requesting a receipt for my purchase, and have received 3 different receipts, NONE of which were for my purchase. In fact the last receipt was from 10 months ago for flowers that were bought FOR me by someone else (he's thrilled that the receipt has been sent to me). I've made email requests and phone requests for a receipt and an not getting a response. Each day I get told to call back the next day and speak to someone else who is never in the next day when I call. Each time the next person tells me there is nothing they can do. This place does not cater to customers at all. Order elsewhere.

Be aware the companies affiliated with Grower's Direct will NOT deliver your flowers unless they speak to the home owner and confirm they will be there at a certain time to accept your flowers. If you have a loved one who is going through a difficult time, it is inappropriate to ask them to ensure they are home at XX time as accepting a flower delivery may be the last thing on their mind. Sometimes you just want to send a surprise to brighten up someones day without inconveniencing them. The flowers I ordered weeks ago were supposed to be delivered on Saturday and it is now Tuesday and still have not been delivered unbeknownst to me. They finally called me today, 3 days later to tell me they have not been delivered. If delivery of flowers on time (Birthday, Sympathy) to the address you specified is of importance, I would suggest using a different company to ensure they are delivered.