DHL Express ServicePoint

The agent was professional and showed he is eager to help. He answerd all my questions in a welcoming attitude. The store was clean and neat. The agent helped me to understand the fees very well. Will come back here for sending packages abroad.

No communication. Last time my package was there, I was never notified and it was returned without me ever knowing. This time, I want to actually receive my package so I tried paying online. First by making an account on the DHL website, it asked me for my DHL number which was never received to me ever, so I have no idea what it wants from me. The whole reason I’m making an account is I don’t have one, why would I have a DHL account number without an account. I find out I have to pay through another website called DHL MyPay, right when I thought my payment went in and the pain was over, it said both my MasterCard and my Debit payment didn’t process and I couldn’t pay. I tried calling Customer Service to talk to someone and it gave me a text to speech explanation and why I need to pay the fee. I don’t care why, I just want to talk to someone man… so this horrible service has left me no choice, I’m gonna have to make a half an hour trip to the location to try and get my package. Hopefully my Debit actually processes the payment. At every other place, my Debit has worked fine so it’s not a bank problem. I just want my package and I have to absolutely jump through hoops and go on a wild goose chase to get it. The only reason I ordered is because a Blu-Ray company I like had a 50% off sale. I really like the Blu-Ray company, it’s just a shame they ship through DHL. After this, I’m not ordering off the website anymore, I’ll just go to Amazon… by far the worst, most unprofessional shipping company I’ve dealt with. After I get this package, I am avoiding this service like the plague.

They are certainly in the running for being the worst courier, ups might actually be better at this point because at least ups can get my packages to me on time 80% of the time. None of my dhl packages arrive on time, I'm still waiting for one that is now 4 days late and it still may not even arrive today by the looks of it.

Infuriating to deal with. Tried to charge me a $22 brokerage fee" for an item that only required $14 in duties

Excellent customer service from Christine. Even helped me with with my car when I needed a tool for an oil leak. Awesome.

The lady who was working there was really nice and patient with my mother and I while we were trying to navigate the shipping process in the store. Customer service was 10/10

Great costumer service and timely delivery! My only issue was the cleanness (or shall I say, lack of) keyboard for costumers. It was filthy. Apart from that, yes, as mentioned by other reviews, you have to go to the back, at the end of the road almost to find the office. See the pictures so it will be easier for you.

Absolutely terrible service.Was told my package was in Ottawa , went to pick it up only to be told it was in Montreal. Told them to hold the package when it arrives the next day for pickup , was assured that they would hold it. Arrive today to pick it up , delivery driver has already left with package , didn't look at his root and notes to leave package at depot before leaving. Drive 40 minutes back home and package is still not here , the driver was already in my area when dispatched phoned him. Half a tank of fuel later , still can't get a straight answer from DHL as to where my package is !WIL NOT BE USING DHL ANYTIME IN THE FUTURE.

The gentleman at the service counter was lovely. Though I had made a mistake with respect to duties for an item ordered, he was able to sort everything out for me on Christmas Eve, no less.