Hunt Club Imaging | Canadian Diagnostic Network

One of the worst locations for medical services. Building is confusing, with no clear signage. When mentioning this fact, staff was dismissive and rude. Location does not offer full services, which is not clear on website. Would not recommend this location.

I am reposting as i see my original post from this morning got deleted. Unreal....Received a requisition from my practitioner to go to a CDNcare location for an ultrasound for my kidneys to check for stones due to possible high oxalates' When i booked, the instructions i received was to not eat or drink anything for t least 8 hours prior to the exam. I questioned this as i had previously done an US for kidneys a few years back and needed to drink a liter of water one hour prior to the exam. Again, i'm told to not eat or drink anything 8 hours prior. I decide to callback the next day hoping to talk to someone different to get a second opinion but there's a 40-minute wait and decide to leave a message asking to confirm if i am to drink water or not. I see that someone had called back while i was working and missed the call but for some reason, they did not leave any messages with proper instructions.The day of the exam (March 10th), i decide to drink a liter of water and make the 45-minute drive to Centrepointe.When i get there, i'm asked for my health card and requisition. The lady asked for help with her co-worker and i'm then told that they have booked the wrong exam and need to reschedule a new appointment as i need to drink water prior to the kidney US. I tell them that i had assume that would be the case and did in fact drink water. So I'm able to proceed with the exam and told to go to the waiting room.We get the US done and i leave. half hour later, i receive a call and told i must turn around and comeback. I ask why? I'm told because i didn't pay for the US. We don't take Quebec health card and you must come back and pay now!" I explain i was not told that they don't take Quebec health card and was not told i needed to pay. "Yes

AVOID AT ALL COST !!! They booked me in for an appointment today at 12:30, even sent me a confirmation yesterday, and said that if I don't show up they will charge a $75 no show fee. I arrive on time and nobody is at the front but I can hear the two receptionists gossiping and laughing together in the back. I yell “hello?” And nobody attends to serve me. I wait 5 minutes and yell again that I have an appointment at 12:30. Someone finally comes to the front and tells me that they Cancelled my appointment. Funny how no one bothered to tell me. No apologies, no sincerity, just bad service. I had to book off time at work for this appointment, had to drive 20 minutes there and back, I had to chug 1L of water and was not allowed to pee in advance of this appointment, and now I have to do it all over again. Horrible service. Just horrible. Wasted time and money and literally zero service. The receptionist have ZERO regard for human well being or customer care.

I had the chance to go for x ray at this location and I was received by Nancy at the reception. I was really impressed with her customer service. She was always very friendly, courteous and professional with every single client that entered the facility… what a valuable employee! I commend her for her hard work and wonderful personality!

They have canceled one hour prior three times in a row, without explanation for a u/s appointment. I don’t believe at this point they can do an u/s. Will be going anywhere else as it’s been a month trying to get this done. Would not recommend.

Saw negative reviews and got nervous, but this place was lovely. I arrived for a walk-in X-ray in the morning and everyone I interacted with was professional and kind. The receptionist was even helping the person in front of me book an appointment at another clinic because they didn't have one available there, and helped another person find their requisition that they'd lost. My own x-ray took approximately 5 minutes and the technician answered my questions happily. It was a fine experience and if I ever need more imaging I'd be sure to go back.

Arrived around 8:30am to do x-rays without appointment. The receptionist was pleasant and professional who quickly registered me for imaging. Waited for about 10 min before the technical called my name. She was also very nice and very effective. I completed my x-rays within 10min and all was done. The clinic also gives you a link where you can see the images yourself, which I think is a great idea. Great experience!

My dad had an appointment there. The doctor sent him a picture of his requisition and I printed it for him the way it sent to me. Clear and able to see everything (signature of doctor, info, and what needs to be done) and they told my dad that this wasn’t valid and he needs to get a better requisition. Instead of calling the doctor and having it faxed right away or possibly asking him to email the picture to them of the requisition but nope. He had to use a sick day to attend this and it’s now “wasted” sick day

An ouradaing highly customer oriented staff. Just be on time and you will be welcomed with an awesome Kristy. Highly recommended.

The level of incompetence mind boggling. I scheduled an appointment online. They responded via email with an appointment date that I was not available for. I replied via email stating that I was not available in that time slot, and I suggested an alternate time slot 2 weeks farther out that I was available for. They responded via email by booking me into the time slot that I had clearly stated I was not available for. I canceled the appointment and went to a different clinic. If they are so incompetent that they can't even handle booking an appointment I have serious concerns on the quality of imaging services. Hard pass. Book somewhere else.