DSW Designer Shoe Warehouse

Decent store. Even have a good selection of MLB hats at a better price then the lids store in the same mall.. Big selection of shoes. Staff was friendly. The prices aren't bad but that's why they got a 4 star rather than a 5. I found the same shoes a little cheaper at other mall stores.

Worst Customer Service. The sales representative named Jessica was very unwelcoming and so rude when I was trying to pay for my shoes. I didn’t want to provide my email address but she refused to help without an email address and forced us to provide an email. Then she asked for my phone number and my first and last name. This is just ridiculous. I understand that may be she wanted to create an account or whatever but I never wanted to sign up for one. Customers shouldn’t be forced to provide their full information in order to buy a pair of shoes! And if they don’t wanna give information then why are you guys forcing to provide information?? It was a very humiliating experience and I ended up leaving the store without buying. NEVER GOING BACK AGAIN!

Their stock is impressive and we did find what we needed however their customer service is severely lacking. The workers spoke amongst themselves, ignoring the vast majority of the customers (which there were few) and when we asked questions we were essentially told to look it up..I will give 2 stars based off the decent pricing as well as stock availability however I would not return due to the fact that the staff was sorely lacking.

Went to exchange online order to smaller size. I tried on at my front porch, took 3 steps front, 3 steps back to check if I can walk in those high heels. Then they were too big so I decided to exchange. The store manager accused me of wearing it out and returning it for cash as rubber underneath the heel is damaged. I literally wore it less than 30 seconds, and the rubber did not look damaged to me but they told me only unworn shoes can be returned so next time try high heels on soft surface like carpet. My family were very confused as they saw me try on for 30 sec and put them back in the box so it was odd that they said shoes were too damaged.I was also told by some friends that Sunridge location often have people who are trying to return used shoes for cash so the store clerk may not be sincere compare to the other location. I understand that could be the case but I did not even walk 10 steps in those heels.If I cannot return online order because I tried them on, how can I shop shoes online? I felt pretty unsatisfied with their customer service. Especially the manager who was not sincere and talked to me with accusing tone of voice.

Bad experience last night April 13, 2023 with the closing staff. Trying to purchase this last pair of shoes with the wrong box. Waited 15 mins for them to get the right box, couldnr find it. Ended up telling us they cant sell me the shoes cause theres no box. I dont need the box. Disappointed.

Lots of options and great prices provided you find your size in the design you like. They have lots of famous brands. Mist visit!

Given enough time to browse, you can find so e great deals here. I always enjoy looking through the clearance section and almost always find something to my liking.

Worst service for customers. I bought a pair of shoes and the two people in the store were unprofessional and no courtesy, very rude. They didn't give me any bag to carry the shoes. Even no lid on the box. Disappointed.

It's nice collection of shoes but the prices are not wholesale as they claim and their name is also Designer Shoes Wholesale