Freedom Mobile

The rep who was working today Dec 31 2021 around noon was great! She was very friendly and explained everything very clear. I will definitely come back to this branch when I need to upgrade again.

Alice Tran from the Robson location (336 Robson ) was amazing - and so helpful and genuinely looked out for both of us to make sure we got the best plan and deal possible . She gave us great sincere helpful advice after listening to our concerns with our previous plans . We would definitely go back to her in the future."

Very friendly staff all around!Shinju was the representative who convinced me to switch from Koodo to Freedom. She assisted me with porting my number to Freedom in a very easy, caring, and thorough manner. Honestly, I am likely to be a long term/ongoing customer because of her wonderful service. She was patient, answered all my questions with kindness, and made sure to inform me of all the important details. I feel like a valued customer and I feel like I can trust Freedom because of her. Thank you so much!!

Wanted to share as i didnt go to the kiosk at pacific centre for the bad reviews on service. The gentleman who helped me (dont remember name) helped me out with a smile whole time, quick process, answered every question i had even when i asked multiple times to clarify with no sense of irritation. Good service and pointed me to the best deal available.

I went in to change my number said to phone customer service and could be done by them.,went to metro town way better service they helped me, only took few minutes and was out of there!! So I will not recommend the one on robson

I am a few weeks late, but my most recent experience stuck with me so well, I have to write a review! I have been a customer with Freedom since 2018 and I have received my fair share of less than mediocre help. This experience completely made me a customer for life! I was there on a Wednesday (June 27th) around 3:15pm. The man who helped me was so amazing and patient, I will honestly be a customer for life if I continue to get even close to this type of customer service! I wish I remembered his name, but he was the only employee in the store at this time! Thank you so much for your help & I will be back!

Beware of Freedom Mobile. They charged a crazy amount for roaming in the United States ($70/10 days), and then the data didn't even work which basically left me stranded. I had to spend hours debugging" (please restart your phone 33434 times) and then time spent wrangling for a refund on the roaming plan only to be told that the agent hadn't noted it

Shahram was super helpful, knowledgeable, and friendly. Giving 5-stars to balance out older, negative reviews left for previous management/staff.

Not helpful staff at all, pretty darn rude to be honest and could definitely use some customer service skills. I went there to find out if my cord was not working properly, insisted I go to the freedom store where I bought my phone from. I offered to PAY for the cord (my phone was completely dead) as I desperately needed to charge my phone. She claimed she didn't have the cord and told me again to go to the store I bought it from. Obviously that was NOT an option or I would've went there instead.Get some customer service skills and LISTEN instead of asserting something else. Went to London Drugs on Robson instead, guy checked my phone, tried a new cord and sure enough it worked, problem solved. I didn't even buy my phone from there but at least they were helpful!

The attendant was extremely helpful and explained everything I needed to ensure the plan I was getting was right for my needs. Plus, I got an extra discount I wasn’t expecting!