Unicare Home Health Care

very poor payroll administrator..

My mother has been using Unicare Home Health Care for a couple years now. I am very satisfied and very fortunate to have this facility available to her when I am not available.

I have required Home Services for the past 5 years. My previous provider went on sick leave and a regular replacement couldn't be found. I checked for referrals on FB & Unicare kept coming up. Looked into them & they looked OK. NOT SO MUCH...I provided them with a co-paid contract of 2 hours work every week. I am being charged for 2 appointments that I had to cancel. My Mom, who has cancer, had been admitted to the hospital in NS via the ER. I was back & forth unexpectedly on a random basis. Both of the 2 appointments were cancelled the day before BUT they are charging me for both anyway! $140ish.I'm on Long Term Disability with my own health issues and have been dealing with my Mom's precarious health. I can't afford something that didn't happen - no service due to my cancelations. Never at any time was a 24 hour cancellation policy discussed with me, either in my home or on the phone. How can someone predict life emergencies??? I could only provide the notice when it was made known to me that I wouldn't be in NB. ZERO compassion or understanding!!! Why toss a guaranteed, paid contract over 2 family emergencies in another province.

unprofessional staff celine