Costco Vision Center

Definitely was not happy with my experience. Nothing against the staff as they were friendly and helpful. But I bought a pair of defective glass frames that were scratched, so I exchanged them for another pair which which this time were plastic but again the frames arived defective with part of the side glasses melted I was willing to exchange them just for another pair frames but somehow they didn't have them in stock anywhere they were discontinued the same day that I ordered this those frames that they were discontinued just doesn't make sense to me. It seems Costco head office is not quality checking their products which makes me wonder if the reason why they are cheap is because the manufacturer's they purchased from are given them the bottom of the barrel products. Finally after the second mishap I returned the glasses for a full refund and will be looking else where for quality glass frames.

Had bought contact lenses last week, the older gentleman was super kind and explained the different types of daily wear contacts and what my options were. Not even a week later I got the call that they received my contacts and I went in to pick them up. Had a free contact fitting today, and the younger gentleman that helped me was super kind and funny. He even labelled my contact boxes “L” and “R” for me. I’ve also been buying my glasses from this Costco for years and have always had a good experience.

I just found out that this place offers a free contact lenses fitting with a purchase of contact lenses as long as you have an updated presciption. I used to pay extra $$ for the optometrist from my previous optical shop just to do the contact lenses fitting, and it was so expensive! All these years, I had been doing that. I have a dry eyes which makes it very uncomfortable for me to wear contact lenses for a long period but this kirkland brand turns out to be more comfortable than the other brand I used to buy. Thank you so much costco!!

They had my prescription on file and they got it wrong. Then was told it would be another $220 to make the right prescription.....if I had of known that I would have went else where. I asked for a bottle of cleaner as a courtesy for my trouble and was told there only for sale.....terrible customer service....last pair of glasses I purchase from Costco!

My lenses are complex; yet I got the best pair of glasses I've ever had and at a much more reasonable/affordable cost than with others I have dealt with. Quick, attentive service. A no nonsense, totally positive experience.

Ordered glasses and was told I would be contacted in 1 to 2 weeks. Over a month later I have heard nothing. Attempted to contact the optical department with no success for over 30 minutes. Operators were useless. No one answered and no one would listen. Still have not been able to get a response about my glasses. Will never be buying from a costco again with this customer service.

Dr Lai is rude. Probably not coming back here. She definitely needs to work on her social skills. She’s driving a lot of people away.

Ordered glasses and requested for Rush order. I was told I will get a call for pickup and I have not received in 1 and half weeks. They do not acknowledge it as a problem and I am never shopping again with them.

Not happy with my experience.

Great customer service! Knowledgeable, helpful, patient and professional. BTW, they measure your PD (pupillary distance) for free with a fancy device (and not a ruler like some other places). Glasses were good too, ready in less than a week. Decent selection of frames; even a picky guy like me found something suitable :-) They usually have discounts off the 2nd pair.