M K Rittenhouse

I called the staff earlier to get some information on my order. The lady on the call was super rude and kept going in a circle without providing necessary information. She hung up on me and then called my work place to complain about my rude behavior. UNREAL. We would never make any purchase again from this place for any of our facilities throughout the provinces. Worst customer service!

I was looking for a sprayer replacement part that no other companies could find (or cared to try). Finally Chris Pearson spent a week searching for it and sourced it for me. The piece didn’t even have a part number to reference but he found it anyway. Great customer service, selection and shipping.

What a total disaster! I ordered a battery powered winch, plus 2 batteries, a charger, and some rope. Ordered on June 7/22 for a total of $1800+. Then the 3-ring circus started. They shipped me the winch, the charger, the rope, but only 1 battery. The packing list had a hand-written change from qty 2 to qty 1. But they never notified me that the other battery was back ordered. So I called...yes it's back ordered. About 3 weeks later, after I called to find out what was going on, they shipped it to me. EXCEPT...it wasn't a battery, it was another charger!! I sent that back, and they gave me an expected date for them to get the battery from their supplier. They told me they'd call when it was in. By this time, I was out at the lake in BC, not home in AB, so I asked them to please ship to me in BC. Okay, they said, no problem. Well...no phone call...so I ended up calling them again to inquire. I was told it had already been shipped. Got a tracking number for me? No. Okay...I'll wait a few days and call if it doesn't arrive. Well, it didn't arrive. It got shipped to the original shipping address in AB, so I had to make arrangements to get it from there. It took 2½ months for me to finally receive the 2nd battery from the order date. Absolutely brutal customer service...failure to call back...failed to ship to revised destination...suffice to say I WILL NOT BE BACK!

We purchased 3 Delavan pumps to try them. The pumps overheated and failed in less than 3 months use. When we contacted them to pursue a warranty claim, they were difficult to deal with, putting the responsibility for dealing with the manufacturer on us. We wanted to return the pumps, but were told we would need to pay for the shipping--to Canada, for the pumps to then be shipped to the manufacturer in the U.S. We gave up and threw away the failed pumps. It was not so much the needless work in the process to file a warranty claim as it was their indifference in helping us with the claim.

Thier Water Right 100ft Poly Soaker Hose for the garden is amazing. I hope the supplier can come through. Make sure you pay attention to their product page dropdowns - or you may be surprised to recived the hose with no fittings. They are extra and definitely worth it.The company's website is not current. Also, delivery dates in their shopping cart are not accurate. It displays out-of-stock inventory - without disclosing that. I've called four times and they are unable to say when they will have the product in hand to ship out.Retrun phone calls and follow up emails are offered....but they may be too short-staffed to do so.

I had a very similar experience to the recent reviewer Craig Wilson. Placed an order in mid-June for an item that was said to be in stock on their website. Received an email right away from a customer service rep saying the item was actually back ordered and would take 10 business days - fair enough, no problem.Then a month went by with no updates whatsoever, so I emailed the customer service rep who originally told me about the back order asking if there was an update. After no response to my email for a week, I called their customer service line. The person I spoke to said the original customer service rep was busy but would call right back (I guess no other customer service reps there could help me?). Two days went by without a call back, so I emailed customer service again. Still no response. I have now emailed yet again requesting a refund.Delays in delivery are completely understandable, especially in these times. Being ignored despite multiple attempts at getting an update, however, is unacceptable. I will not be doing business with Rittenhouse again.

I ordered something early in June and they took my payment saying it would be 10 business days. Well about 20 business days later, not a word about what is going on. I contacted them and they say they learned a few days ago it might be another few weeks!?! For some reason they never bothered to tell me this and I had to contact them to find out what is going on. I said they need to explain what happened and why they never updated me or I would leave negative reviews online to which they replied we don't respond to threats". Not sure how asking for an explanation of their poor business practices was a threat but I was disappointed by such a ridiculous response from someone in the wrong."

I had an absolutely fantastic experience with Toni! Toni contacted me about a product I had been looking for, for a few weeks. She saw my post on facebook looking for something and contacted me asking if I was still looking for the item, as she could get some in within 24 hours. Toni ordered one for me and a few others for the group and had said if it didn't fit I could take it back. Thankfully it fit! I couldn't be happier with the product or Toni! She put in time and effort to reach out to me and get in a product that was hard to come by. Had it in withjn less than 24 hours and I was able to stop in on my lunch to pick it up.Thank you so much!!

Good company, but do not ever buy a Udor Zeta pump from anyone. We tried four of them for our softwash business. We could not get through ONE DAY without one of them failing. Rittenhouse tried to help and was great in getting us replacement parts, but the Udor pumps were a disaster. Udor did not honor the warranty published on their distributors websites and tried to blame the failures on us. We replaced them with Comet P40s and have not had a single failure.

We had a few issues with 3 spray tanks having manufacturing defects. After a phone call to Rittenhouse the acknowledge the problem and replaced the tanks with better units than we had originally ordered. Two thumbs up! Thank to Toni and Ken for making it right! You guys rock!