Sport Chek

Worst customer service I’ve ever experienced. The staff purposely ignore customers. I called and was placed on hold, No one returned. I called again and again placed on hold for over 15mins and no one returned. I went into the store and asked for a snowboard boot size and the gentleman went to the back and never returned.

Went shopping here today with my boys. The staff was extremally help from welcoming us when we entered, helping fitting room access and sizing. The cashier was super friendly. It was a fantastic experiences from start to finish. I highly recommend this store!!!

Great place to get all your sporting gear and cloths here. Selection could be wider. Prices are on the higher side.

I returned two pairs of shoes I bought during the lockdown. Their policy was very customer friendly and the cashier was extremely helpful. -- returned and the service was similar and of course the usual high quality products

I purchased a Nike air 270 from the store and they broke within three months. When I checked with them, they were not able to do anything even though I had the credit card transaction details, which had the store details on it. it clearly shows it’s purchased from there but they couldn’t help.Please keep the receipt safe , and not sure how a $235 Nike shoe would get damaged in 3 months. One off Bad quality!!?? Or is it really Nike???Please be careful and keep your receipts. I will write an email to their store management.

I am fitting swim wear, then I heard a knock on the fitting room door I answered and the representative named Leidy open the door. When she opened the door I only have panty on. She did not even say sorry. I put on my clothes and went out. But she’s not there anymore. I want to file a complaint for this. The lady is not really sorry for what she did. She just say sorry just for the sale of saying it.

My newly bought mountain bike’s front disc brakes doesn’t brake properly (loose) when I tried riding it after assembling it at my house. Didnt want to touch it because it is complicated. There’s a free assembly by sportchek for newly bought mountain bikes. Went to their store and said that I have to pay $30 for my BRAND NEW bike to tune it. Seriously, I have to pay $30 for my brand new bike just because the front disc brake isnt working properly, which is not my fault, that’s nuts. They also told me my 1 year warranty’s voided since I assembled the bike at home. They did not tell me about that when I ordered the bike at this store. I tried finding the warranty at the website and it’s also not there. The website made it also seem easy to assemble the bike by yourself. Nevermind the warranty, but paying to service a brand new bike with less than 1km on road? That’s crazy, will never go back to this store. Time to find and support local bike shops around the area

I cannot recommend enough to not come to this store. We came in on a Sunday morning to try on shoes that online said we’re available in Heartland, and couldn’t get any help finding inventory. There were two employees hanging out in the back, sipping drinks and visible to us while we waited. After 15 minutes, we wandered around to see if there was anyone else who could help and could only find someone at the cash register. When we asked, the woman shrugged and advised we just had to wait. After 35 minutes, and not being able to find what we needed, we left. There was very limited inventory in store, and coupled with an unhelpful staff, it’s not a spot I would recommend.

Bad customer service and system …I received an email that my ordered bike was dropped off at the store then I received another email that my bike is ready to be picked up and I have 7 days to pick it up…and I was on my way to pick it up and suddenly I received a call from Sport Check saying that we received your order and we are working on it and we will let you know once it is ready for pickup and this might take sometime…I was surprised and I told her how come I received an email telling me that your bike is ready to be picked up and based on that I am on my way to pick it up ..Was the email sent to me by mistake?she started arguing and saying that it is not mistake and how the system works…I told her your system is misleading and confusing and she kept arguing and didn’t apologize for their mistakes…I think they are not honest and that is why they have bad ratings…try not to buy from them in the future

VERY AMAZING PLACE!!! THEY HAVE AWESOME QUALITY OF THINGS!! GLOVES, HATS, JACKETS, ETC., YOU NAME IT. IN FACT, I BOUGHT A HIGH QUALITY PAIR OF GLOVES FROM HERE FOR AROUND $65 + TAXES, THEY ARE VERY AMAZING!! ME AND MY DAD ALSO BOUGHT TWO HELLY HANSON (HH) HATS FOR $35 EACH, ALSO VERY GREAT QUALITY. I LOST MINES IN MY OWN HOUSE, I HOPE I FIND THEM. PRICES ARE ACTUALLY QUITE SKY-HIGH, WHICH IS WHY I HAVE RATED 4 STARS. IF THEY DECREASED PRICES, THEN THEY DESERVE 5 STARS FOR SURE.