Melanie Lyne

I would give more stars if I could. The service today was above anything I could have expected with very helpful sales staff, especially Gertie. Staff were all pleasant, gave helpful suggestions and opinions, and made my day shopping for a mother-of-the-groom dress such a joy. The store had a fabulous selection of regular priced clothing, as well as many discounted pieces. When I'm in the area again, I'll be back!

Such a worst customer care service. They sold dress for $200 and didn’t accept the return as it was torn before. This is for new arrival. Guys don’t buy from this store. They are looting people money.

I have been in the Cambridge, ON store a few times and it's the same experience every time. I am completely ignored every time I visit. Not one sales person says hello when I enter, and I have never been asked if I needed any assistance. This store has very poor customer service!! They pick and choose who they are friendly with as the staff made quite a commotion when a couple of ladies (who I'm assuming are regular customers) entered the store. Business must be good if they pick and choose who they assist.

I had the same experience like the previous customers “RETURN ISSUE”. I don’t why they have issues with returning the items .!! If a customer is spending so much money on an item and the item does not work for them.!! Why you have an issue with returning the item within 1-2 days?? I confirmed with them before buying an item in the store, can I return the item or exchange they said they would certainly do that within 14 days with the tags and original receipt. Why the words and actions are not same at this store ? Moreover they said manager will be upset on returning the item. Do the customers hold the responsibility to make their manager happy ?? Is that ?? Also they said we won’t be selling you anything in future? Do you own the whole “MELANIE LYNE” or the CEO of the company who decided to make a decision on their own ? It was very much insulting to us.

I've been here twice to buy a dress and both times I've gotten fantastic customer service. My sales associate stayed with me my whole visit and helped me try on different dresses and made some great recommendations. I'm so happy with my experience and purchase. Thank you!!

stay away from Cambridge, Ontario location.I went to return 2 items. one purchased in store, one online. The sale associate ( who I'm assuming was this store manager) was incredibly rude and degrading. she made me feel dirty as she was persistent the dresses I was bringing back were dirty and used. May I add all tags were intact with original receipts , I tried these dresses on and that's that. to make this story shorter. she did not want to return anything but i asked her to call head office to have them assist us in this matter. she then agreed to return but made it known she would have to get the dresses dry cleaned ( they were fine!!!!I will never step foot into this store again and will continue to tell my experience. like another reviewer said ( this was similar to the movie pretty women")I feel Melanie Lynn should not have someone representing their company with this much tasteless class. STAY AWAY especially from Cambridge locationi do give it a 1 star because I did get my money back and learned never to go there again- utterly shocking and offensive"

Returned an item that my better half bought on line and did not fit. Was a seamless no hassle errand. The staff were so friendly. Great experience.

I shop at Melanie Lynn (Cambridge) and have for a number of years. The store manager and sales associates are so professional, kind and helpful. I have rarely been disappointed with a purchase and normally check online first and then visit in person to try on. The clothes are always great quality and beautiful. Shout out to Michelle and the other ladies for always helpfing me out!Mary