CIBC Branch (Cash at ATM only)

I dislike the recent renovation and the move to no teller cashless banking. I used to come here to buy rolls of toonies for paying for the public pool and now all I can get are bills from the ATM. The service is much less personable however the appointment system with mutual funds brokers and wealth management personnel is the same, which was a lovely aspect before. You just book appointments through their website and they call you the day before to remind you.

Good branch mostly appointment only. But you can replace convenience cards here

Just had a meeting with Soroosh last week regarding money transfer. Such a great feeling to talk to a respectful person like him and at the same time he was being absolutely helpful. Overall love this branch as it is pretty close to my home with kind staffs.

Avoid this bank. I have a Costco mastercard which was switched from CapitalOne to CIBC. It has been the worst customer experience I've ever had. I can't access my transaction records from 4 months ago, and I've tried every possible route to contact CIBC, website, phone, appointments, anything and everything has failed.No one at this bank seems competent enough to be able to help get some basic transaction information for a credit card. I even booked an appointment with a representative at this bank, but they never called me and my emails remain unanswered. Overall a terrible banking experience.

Came in today (Saturday) for an appointment with an advisor. Took 10 minutes past my appointment time before anyone even acknowledged me at the desk. One person working the teller counter and taking forever. Won't be back

Where should I start. I don’t know what role Neha plays in this bank. I apologize in advance for saying, but she’s very ingenuine and fake. She promised us a lot of things in return she isn’t picking up our calls and emails. As soon as I called customer service a couple weeks later she picked up. She mentioned she didn’t receive any phone calls or emails. She got my girlfriend to cancel her credit card from another bank and now when we went to cibc it looks like she did multiple credit checks which hurt her score (if it didn’t happen we would’ve got her a credit card) and now she’s stuck. Don’t play with international students like that Neha, it’s not funny. And please, if you’re a financial advisor you need retraining and please do not sell just because it’ll benefit you one way or another. And thank you!

What a peaceful branch. Today I met Tony and he was listening to my requests so patiently and tried in any way to help me with my needs. Also found Soroush so welcoming and helpful.

Worst service ever. As a CIB C customer for almost 20 years with mortgages, credit lines and other investments, came to this location trying to get help as they are closer to my home than my original location from 20 years ago. Had multiple concerns and wanted to speak with a financial adviser at this location and transfer from the other location and hopefully get more personalized service with our investments. Not only did they refuse to help but the manager just passed the buck saying I should go speak with the manager at my other branch. Firstly I am a CIBC customer first, if I am not happy with the branch I'm at and want to come to your branch as a manager you would think that would be most important and how can you help. Lazy manager, lazy staff, nobody wants to help just pass the buck, who cares about the customer? Don't bother even going to this location they could care less about you or your account.

Roy Yang is amazing! He always provides excellent financial services and advice that tailored to my needs and help me better off financially. Definitely recommend Roy and his team if you are looking for financial planning and advices. 10/10!

Teller said he was going to close account but he never did. Very incompetent