SPUD.ca - Burnaby

Fresh local organic food delivered right to your door? What's not to like! I am very happy that I discovered this service, and I will definitey be using it again! I highly recommend this, especially for those on a fixed budget or with mobility issues. I spent less on my canned items than I woud've in store, and spared my body the work of carrying them home on transit too!

Been ordering on and off for a few short months and NOT impressed. Very few organic items are actually affordable and most are even MORE expensive than other big grocery shops, one being Whole Foods which I shopped a lot. Last 3 Orders had VERY low quality older so called “organic” produce which went bad very fast and this company does not care about environment as FULL of plastic bags that actually make the produce go bad VERY fast. Rotten so called cheap organic avocados $1:50 each size of a peanut! Potatoes all started sprouting in short days which other places I can pick and they last for 2 WEEKS! I called customer service 3 times and even manager did NOT even address my issues so I have CANCELLED the lame $10 a month membership! STAY AWAY from SPUD at all costs!! You see their ads even on buses which shows how OVERPRICED their produce and other things are! VERY small portion is bit cheaper ONLY WHEN ON SALE! Which is when it’s close to being expired!! Shop at LOCAL farms when you can and believe me, when they state they support local is most BS as lots come overseas and in USA.DO NOT GIVE YOUR HARD EARNED money to this SPUD!! NOT worth the cost let alone the complete waste of money when you have to throw 30% out in trash!! Might as well go eat at a stupid restaurant!!! I wish I could give ZERO stars!! Check out their Facebook with a mere barely 3 stars!! Speaks for itself!! Nuff said!!! You’ll thanks me later!!

Remember when you gave everyone a bunch of stock options and under paid them with promises of the stock being amazing. Glad to visit the reviews and see the company has also tanked as well. Spud is a loss cause that underpays and treats there employees poorly. You couldn’t get your show together in the 5 years I worked there and it’s clearly getting worse. Just quit now. By the way, how are you guys still a b-corp and using temp worker agencies?

Update:Here’s one to laugh at! I contacted Spud at the email address left on my review. I spoke with the Supervisor, Donovan. He offered me 3 months of their membership for free, $20 credit, and promised me that he would leave a note on my account requesting that the packers were extra diligent. They were also required to take photos of my bins before delivery to ensure everything was correct. I agreed to the compensation. Donovan emailed back to confirm that a 1 month free trial of their membership has been added and the $20 credit. I had to correct him that it was 3 months he promised in his previous email. I then went to place an order and the credit was not applied. Emailed him to correct that also. You can guess what happened next. Placed my order and yup, items were missing. He apologized and told me he will leave a note on my file to ensure packers know my orders need extra attention (didn’t he already promise this?!). Ordered again. Items missing. Don’t ask me why I ordered a third time, but I did. Items missing. They can’t get it right, not even once, with all that’s been done. Stay far away!Horrible service! Order from literally anywhere else.I’ve been ordering from Spud for a number of months now. They were my go-to for groceries every single week as I work 12 hour days. They kept missing crucial items from my orders, not a single carrot here or there, but chicken/fish etc. Without those items I am forced to rush last minute to the grocery store, sometimes as late as 10pm to try and grab replacements. Every time I chat in, I just get a “sorry to hear that”. They do however refund me for the missing items, but after 5 times of mistakes you’d think they’d offer even $5 worth of compensation to help with the time/money I spend driving to the store. Nope! I even asked them why they don’t compensate and was ghosted in the chat. The last straw for me was when they missed $40 worth of meat in my last order. How do you even mess up that bad?My partner has an in-active account with Spud and received 5 phone calls this week offering him credits if he makes a future purchase. Could you imagine that backwards logic!I’ve requested my account to be closed. One less stress in my life!

TERRIBLE COMPANY!! Manager don’t care I lost money and will NOT REFUND MEMBERSHIP I not use!! I told me friend and they all put negative reviews as they need to SHUT down!! Even past employees contact and say is terrible and very low pay and bad place to work. I NOT support anymore!!!!!Go shop at place where they helping and a FAMILY hard working small produce!! Like Persia and places in china town where they actually CARE about you and give volume discount where the foods are FRESH not rotten like this Spud which bad and use much a lot of plastic and chemical bags with ice it leaks and is very bad for health and planet !!Any place is better!!

No experience with their product but their ethics and morals as a company are horrible! A driver hit my car parking in a residencial neighbourhood (huge oversized Sprinter vans) as they take their company vans home. The driver never left a note and now the company is not accepting responsibility! Would never trust this company, even to buy a spud! (Whoops-this was a Vancouver driver but reflects on company as a whole).

THIEVES! I Called into Customer service as there was a $99 charge from them out of nowhere today i have not made an order with them and they claim i am a customer from Feb 3 2020 I did not even live in Canada then. I explained clearly i am not this person and i am newly signed up and they need to return my money . DEE the lady was super resistant to give managers information or anything. She kept falsely claiming i am someone i am not. I am filing a police report on this company and reporting them to BBB and fairtrading act. Make sure you do the same. SPUD will be ruined soon. for anyone in the same position Melissa is the Assistant manager and Zephyr Corr isSenior Manager Customer Engagement & Service - Sustainable Produce Urban Delivery.

SPUD is one of the worst companies I have had the experience of dealing with.Their products always come damaged, squished, or missing, and the best costumer service can ever do for you is offer a credit" or "we can't do anything about that".Not only that but I have the pleasure of knowing a few people who work there who have had their shift changed on them

/// HUGE WARNING /// this online store has massive issues with stock and customer service. When you make an order they send positive confirmation email saying that everything is great and you’ll receive your items, AND the next day you get a message that your order is out for delivery AND by the way your items turned out to be out of stock and they replaced them, and you can’t cancel this order.So today I have 17 items replaced out of 31 that are coming my way. I’d cancel this order yesterday if I only new this. Spud confirmed that everything is great first BUT then replaced half of the order and shipped it, and only then notified me. I called customer service trying to cancel it, I was super chill and friendly and their lady got instantly mad at me. She literally said ‘a lot of ppl worked on your order and it’s already in the delivery van so it can’t be cancelled’ When I tried to explain situation she would not let me speak and got even more emotional, she would not stop talking, it’s crazy.This business doesn’t admit its stock, logistics and customer service issues and now it’s clear why so many people are upset about Spud. I wonder how soon this store will close its doors.And how come we can return and refund non-perishable items to any grocery store or service but not to Spud?*old spud reviewMy order was cancelled on delivery day, stating that the order was below $50. When I submitted it it was over $80.It looks like Spud has website and stock related issues and system doesn’t work properly. Spud has to keep delivering orders that were cancelled because of its internal problems.This is completely unreliable and disappointing service. Hope it’ll change.

A first time user of Spud and I'm pretty hooked! Their product range is precise, not very verbose but I was able to haul a super yummy plethora of vegan goodies.This is a pretty expensive service and more in my realm of a treat, but totally worth it as I utilized some free coupons and took advantage of their monthly savings deals and clearance.I love the company ethics and morals around sustainability as well as supporting other local businesses. The delivery and order process is simple, a pretty wide 9am-9pm window but on the day I was provided a realistic timeslot which was in time with what they promised.In my opinion, they really need to develop an app as the website can be clunky and slow when attempting to use their website with your cellphone mobile browser.Support local businesses and support Canadian!!