U-Haul Sur Jean-Talon Ouest-Déménagement Et Entreposage

I have rented from this location multiple times. Very nice and helpful staff. Always appreciate their help.

good staff good servicebut the back door in the docks has been out of service for months

I rented a U-Haul for moving day and whilst moving we had an accident and we’re not able to return our van on time. The manager was incredibly understanding, she showed immense amounts of empathy and understanding of my situation and allowed us to not worry about the U-Haul whilst this happen. I would highly reccomend going here, they have the greatest manager. They were incredibly helpful and understanding.

Our U-Haul experience was adventurous which is the last thing you want when moving out.. We had requested a pick up from the Jean-Talon location 3 weeks before our move, the day before our scheduled pick up they changed the pick up to another location which now added 50 mins of Montreal traffic to our drive. Once at this location we waited at the counter for 15 mins before an employee showed up. This location however did not have the plateform dolley we had requested with the truck rental and ultimately we had to go back to the Jean-Talon location to pick up a dolley that we couldn't take out of town to our move in location. Adding an addition stop to return the dolley with similar 10-15 mins wait times before an employee was seen at the front desk. The truck was clean and easy to drive but the service or lack of, added a level a stress and dread to the day that we could have done without.

Shaena was so kind and helpful and every part of our experience went smoothly. We rented a 9 cargo van to do a move within Montreal and vastly underestimated how much time we would need but it wasn't a problem to adjust our reservation. There was a long wait to talk to someone over the phone but once they picked up

I had previously used U-Haul at Jean-Talon Ouest twice and had excellent experiences. However, my recent encounter with the booking process was problematic. Each time I called to make a reservation or seek clarification, I received inconsistent answers. This led me to visit the location three times in an attempt to resolve my doubts. On my last visit, I was assured that everything was in order and my booking was scheduled from 2:30 pm to 10:30 pm on July 1, 2023.When I arrived to pick up the truck slightly before 2:15 pm, I was informed that it wasn't yet my designated time and had to wait. At 2:30 pm, I was informed that the truck needed to be checked before I could proceed. During the payment process, a friendly agent asked if I needed the truck for 8 hours. I explained that I anticipated requiring it for a maximum of 6 hours and asked if returning it within that timeframe would make any difference. The agent kindly informed me that no one was waiting for the truck after me, so I would only be charged for 6 hours. We agreed on this arrangement, and I appreciated the assistance of a very friendly gentleman who even retrieved my forgotten credit card during the payment process.I returned the truck before 6:30 pm, as indicated on the receipt. However, when it came time for the actual payment, the manager insisted that since the booking had been made for 9 hours through the call center, they couldn't make any adjustments. I explained that the agent who helped me at 2:30 pm had assured me I would only be charged for 6 hours. Unfortunately, the manager dismissed the agent's knowledge due to their inexperience. Despite the efforts of another gentleman to reason with her, it proved unsuccessful. The manager even made remarks about me wasting their time. Eventually, I was charged $292 before taxes.U-Haul used to provide a great service, and I hope that this unfortunate experience can be addressed to prevent similar situations in the future.

They changed my reservation (made weeks before) THE DAY OF my move, moving it back by a few hours and preventing me from moving as planned. I had movers but no truck. They were unwilling to do anything to help me. Worst experience, don't even bother.EDIT: returned at the new time to get the truck and they did not have the size I reserved available anymore so they DOWNSIZED ME. Unbelievable. Not even an apology or a discount. I'm in awe at how terrible their service is.

The counter person was awesome! Super friendly and quick to help. Smooth process because he explained it front to back without hesitation.

I recently had to assist my sister in moving her items giving the difficulty in finding appartments. This was a stressful last minute decision in which this location and it's staff really came through. I also work in the customer service industry, and the service that was offered was very professional and helpful.Originally we booked a storage unit that was too small and given that my sister and I presented ourselves during moving week, we stressed out about this situation, and knew we needed a bigger unit all of which were sold out online. The following day my sister and I presented ourselves and not only were we fortunate enough to receive a larger unit due to a cancellation, Shaena (Branch manager) went above and beyond to comfort us and help us with this conundrum. I have used Uhaul many times and it has always felt transactional to me, but the service I received at this branch was above and beyond, thank you kindly to Shaena and her entire team for the incredible professionalism and service!

Went to return a truck there, had no issues. The employee helped me and was very nice!