Four Points by Sheraton Toronto Airport

Can I go lower. I wish. Not worthy of the Sheraton brand.Rooms... bed like plywood.. pilows absolutely useless.. HVAC system was louder than the jets taking off... decor very dated ... bathroom shower tiles all crackedThe hotel itself was like dressing up the outside when the internal was terrible. Acoustics of the room were terrible. The shower from either side room where like i was joining them. Large group present on the floor was incredibly loud even after asking for the doors to be not slammed.Service. A manager will call you later is not problem sloving.I would have been better off sleeping in an airport chair.

Booked two rooms for my parents and they loved the stay here. Monica at the front desk was very helpful. She went out of her way to assist my parents and I truly appreciate her assistance. This hotel will definitely be my recommendation if I’m ever in the Toronto area or know someone who is.

The room walls are made of very thin cardboard. You can hear EVERYTHING from the rooms next to yours.Good thing the staff and location are good. But highly recommend paying the difference to be on the ELEMENT side of this Hotel.

The reason for only a 4 star is the parking gates are a confusing mess that tells you to insert your room key but also has a button and a touch sensor. Nothing worked and we had to go in to get help. The system should have a call button that signals the front desk.

I would not stay there ever again.At 6:15 am leaving the hotel, stepped on feces in the elevator. They put the sign up afterwards, but it was not being cleaned for a few hrs. Talked to the front desk about it as it was all over our shoes and luggage. This is exactly what the man at the front desk said “ It is not our fault, we put the sign up when we were notified” He was rude and offensive.I felt disgusted, undervalued as a customer. I did not know four points by Sheraton had such low standards. Great customer service.Would never stay there again.

Special thank you to Aakash for looking after me. I'm not physically able to lift and he saw to it that I was able to get my belongings in and out on my arrival and departure in a timely manner. Also, the front staff were always available within my 3-day stay. They were quick to pick up the phone and support me. They easily accommodated my room location preference and late check-out.I chose to stay here as it is the closest hotel to The International Centre and my conference had a group rate available.

[x-post with Expedia]My friend and I stayed here to attend a convention at the Toronto Congress Center down the road. It's an extremely convenient location as it is a short drive straight down the road.Although it literally looks straight into the airport across the road, we were not bothered at all by the noise of any planes. Our room came with free parking included as a perk, which was great because it is usually $28/day according to the sign.The property is extremely clean and large. We were not expecting our room to be as big as it was for what we paid, but we were pleasantly surprised. This hotel shares a parking lot/building with another hotel, so we were kind of confused when we showed up, but just keep that in mind and you'll be fine!The staff were very kind and extremely polite during the check-in and check-out process.We were woken up one day by housekeeping going around the floor, but that is a fault of the thinness of walls rather than the staff themselves doing their job. We were not able to hear other rooms, but we could hear what was going on in the hallway.Overall we were extremely pleased with our stay and would consider staying here again next year for the same convention!

Make sure you don’t get a room too close to the elevator. So noisy there was no way I would have been able to sleep. Luckily I was able to switch rooms as I had checked in early. Front desk staff was helpful with this. But make sure you don’t waste any money eating in the restaurant. Absolutely zero love or care put into the overpriced meal I had there. Just awful.

People should be aware that the bathrooms have no fan for ventilation. So when you step in the room there is mold like smell that can be concerning. Everyone in our party woke up with a sore throat.Another thing people should be aware of that is not advertise or mention on their website is that none of the bathrooms in the hotel have a lock on the bathroom door. The odd thing is that the sliding door doesn't close properly. So when we went to front desk asking for any room with proper doors for bathroom, even upgrades that we were willing to pay. But front desk advised us that no were no rooms in the hotel that had locked bathroom doors.Please consider this when coming to visit with other people. It is very awkward having an open bathroom door to your shared beds.

Airport Shuttle: Never on time and sometimes doesn’t come. You need to call and remind them. They say every 30 minutes on the hour (from the hotel). It takes the shuttle 5-10 mins to get to the pickup.Luggage Storage: An old storage room with scrap furniture and paint cans everywhere….not professional.Room: Tiny washroom. Only 1 bottle of water.Location: If you want to stay near the airport it’s fine, but nothing walking distance for food. The restaurant at the hotel is meh at best.