Sommer Home Hardware Building Centre

Made a huge downpayment on a garage. The money was gone from my account on their account with approval from the bank. Still they decided to not accept the payment - and refund it so that we have to go again to their store and pay again. What's the background on this ? Probably rising wood prices" - and they don't want to stand by the quote they gave me before. Furthermore

A couple weeks ago I burned out my old drill in the middle of a renovation, and I went to look at a new cordless drill. I spoke to Gary and he set me up with a DeWalt brushless at sale price ahead of official sale pricing starting.Today I went back in for a couple small items, including cutting a key. The young fella cutting the keys great, but key wasn't working after a couple trips. I brought the cylinder in, and another staff joined in the to solve the problem. Reset my cylinder and got the newly cut key working.Kudos to all!

Prices are high on some things but they have everything you could need and the staff are great to deal with. They have beautiful outdoor furniture. It seems like it is really great quality. It's where I go to for all of my BBQ and smoker needs. I even bought a new grill for a deal in the off season. The staff helped load it for me. I have also returned an item without a receipt which is possible because my name was in the system and there was a record of the purchase in their system. They really look after their customers and the community. We are lucky to have them in Ponoka

Great place to shop and friendly helpful staff.

Very nice store. Good service

Super friendly staff provide a warm welcome and knowledgeable service. Lovely shopping experience.

Decent enough selection steel is ridiculous but I like spending money here lol

Love This Store And The Staff Even more. Always very helpful and friendly as could be.

This Saturday 4/2/22 will be my last and final attempt to support this store. On several occasions over the years I’ve gone in looking for things I need. Never ever can I recall ever being asked for help. When I ask them, I’m really interrupting the busy life threatening mission they are on and I generally get attitude. Most of the time from the middle aged ladies. They are just too busy to help me!! I purposely dress in unattractive clothing to see if I’ll be ignored. Yesterday was no different. I asked a lady in the garden centre for melting ice and was told to go look by the tills! I had already. I took my business downtown and bought melting ice x 4, as they greeted me on arrival. Then I spent an additional $480 on a power tool I thought I should have. And they get all my business from now on!!

If I could give this place a zero I would. Worse service I ever received anywhere. Staff has no idea what they sell, can't help with anything at all. All you hear around you is gossip. They couldn't care less about the customers, and to top it off they are impeccably RUDE. THIS IS WHY PEOPLE.DONT SHOP LOCAL. I WILL NEVER RETURN HERE. I'D RATHER USE UP ALL MY GAS. IT WILL BE WORTH IT FOR BETTER SERVICE. ATROCIOUS!!!