Magpie Jewellery

noelle was amazing! she made a great experience for me and my friends. we got the permanent bracelets and she really took her time with us. we had a lot of fun, highly recommend:)

My friend and I visited Magpie Jewelry Store Last evening for our first engagement ring shopping experience, but our excitement quickly turned to disappointment. The lady at the counter seemed uninterested and unwilling to help, answering our questions rudely and condescendingly. This lackluster interaction contrasted sharply with the warm and helpful service we received at other jewelry stores.Engagement ring shopping is a significant occasion, and it's crucial for customers to feel supported and valued. Unfortunately, Magpie Jewelry Store fell short in this regard. The unenthusiastic attitude and condescending behavior we encountered left a lasting negative impression. We believe that improving customer service and fostering a welcoming environment should be a priority for the store's management.

I started going to Magpie over 30 years ago and have accumulated many pieces over the years that are timeless. The service I have received from Martin and his staff has always been very pleasant and without exception helpful.Recently, Martin helped me sort through and assess some jewellery that was passed down to me and I am so grateful for the time he took to offer both his expertise and honest opinions/findings. This was so incredibly reassuring to me to have someone looking out for my interests.I highly recommend visiting Magpie if you are looking for a unique piece of jewellery and appreciate quality products and service.Thank you Martin and I look forward to visiting your stores again soon.

I had an incredible experience at this store. Cathi, the store manager, was very helpful with choosing the right gift for my wife. On top of that, her and the team reacted quickly and efficiently when there was a defect. They replaced the item and were supportive along the way. By far the best customer experience I have had in years!

I went into the store today, had an issue with my chain lost a jump ring. Liv and Nawal were super helpful and kind. Their in store knowledge for the products are very useful. They were able to fix my chain in no time with their professional judgment and skills. Thank you for providing me an amazing service and time appreciate it.

I am not someone who wears jewelry beyond my wedding band, and my shopping experience here was friendly, professional and very much catered to making sure my purchase was exactly what I wanted. And, I had so much fun interacting with the very knowledgeable staff! Highly recommend!

I’ve had many friend purchase jewelry from Magpie and heard great things. I went in last night for the first time to look at engagement rings. There was a sales associate behind the counter when we walked in, did not greet us, which is fine until we asked her for help and could tell she was almost annoyed to be engaged.I let her know it was our first time shopping for rings and asked to try one on. When I did, I touched the stone and was told in a condescending tone « you should never touch the stone ». Which I completely understand - just didn’t know! That’s why I said it’s our first time, more than happy to be told proper etiquette but in a polite way would have been nice.We then ask questions about it openly saying we don’t know much about the 4Cs. So we when ask, she says quickly « V1 and G » we say ok what does that mean? Is G the colour? To which she responded « A,B,C,D,E,F,G » as if we were stupid to not know it was the alphabet. So rude and unprofessional! We said yes we know but what does it MEAN with regards to the ring, is it white? Is it yellow? It was the same thing with V1. We asked if that meant less clear and with the same condescending tone she replied « No. That’s most clear. » Seemed like she was annoyed we didn’t know more about rings I guess.It’s too bad because that was definitely the ring we liked the most and we’re completely put off simply by that experience. There was no reason to be treated or spoken to that way. Customer experience can absolutely have an impact on purchase. Engagement ring shopping is expected to be a warm and happy time to shop for that it’s really unfortunate that wasn’t the case at Magpie.I personally wanted a style that was not in store and after looking online I saw that some customizing is available. This was not mentioned to us in store. Nothing more was given to us in terms of additional information to take home, suggestions, business card or anything like that which is exactly what we got from every other jeweller in the mall.To that sales associate was with the red hair, please be kinder to your shoppers.