Groves Wm Ltd

We had Wm Groves do work for us back in about late 2014. We needed them again to do a small job. Our call on Sat. was responded to promptly and b/c it wasn't a pressing emergency, Will assured us that we would get a call on Monday.We did get an early call and Mike came here first thing this morning. He was meticulous, professional, knowledgeable and friendly and he explained things well to us. Fair and reasonable price. Wm Groves is a firm we trust a lot! Sincerely, Ed and Helen K, Burlington.

Great company to work with! They are always there for us when we call. Sandy, the office administrator, is so good at her job! She makes our life easier when it comes to billing etc. Keep up the good work everyone.

We had a small blockage in our laundry drain and within a day a young employee named Mark came in to fix it. He was knowledgeable, professional, courteous and polite. Also, very reasonably priced. Great experience with Groves .

I've used them through my place of work multiple times and have always been great. I ACCIDENTALLY called them when I was just googling there info and I immediately hung up. They called back within minutes saying sorry they missed the call and if I needed help with something. Refreshing to see in a time when it's hard to even get a business to call you back at all.

I used this company to change out the lead pipe leading to our house. This was a very professional experience from the first phone call I made to the moment the work crew left. The communication was excellent with reception and supervision and with the work crew who were very pleasant and knowledgeable and easy to talk to. Some problems were discovered after digging the deep hole to access the pipe and they solved it successfully in a speedy and in a professional manner. The work was done properly and the site was cleaned very well and the price was very fair as well.

the guy was poring sweat when he left he worked very hard I'm glad I called great job thank you

Great customer service. Called in the morning and our problem was fixed four hours later. We have been trying to have this problem remedied for six months.

Called if they can fix and or replace a septic pump that isn’t working. Told me that it would be no problem and they’d come and fix it. They showed up and spent 2 minutes looking at the pump and deduced we needed an electrician because they don’t do the electric. So why tell me they would be able to fix it or replace it only then to just drive out and not be able to do that unless it was a plug in. Company didn’t disclose properly what they could or couldn’t do. Because of that I paid for one hour of service to know what I already knew which is pump doesn’t work. They are rude and condescending. Use this company at own risk. Lawyer said I could take legal action but in the end the time and effort to hold them accountable wasn’t worth it to us. Terrible.

Used this service to repair a drain leak and they didn’t do the full inspection as discussed. The tech was late by 3 hours after multiple calls to figure out where he was as I had to clean sewage. They flushed the drain and did not do an inspection after to make sure it was clear with a camera. They also broke my back water valve of which I now had to repair. I had a second company in to look when I didn’t want to pay another 300$ to have this company back to fix a job that should’ve been completed and inspected. When discussing this with Cassandra she was gaslighting me with her condescending language. I will not recommend using this company and if you do ask ALL questions and get it in writing.