Metrotown Mazda

Metrotown Mazda was my first car dealership in BC, and I’m pretty satisfied with their customer service. Respectful people, very friendly, and always offering the best financial options that suit your situation.Troy was my salesman and he really helped me a lot. The car took a while to get delivered, but that was due to supply and demand challenges of today’s car market everywhere; nothing to do with this particular dealership.Highly recommended. They also help a lot on pick up day and are very hospitable when u get there. If you wanna get a Mazda, this dealership offers u unique services and shopping experience.

I just Bought a 2023 Mazda 3 sport from Metrotown Mazda, and it was the best decision! Troy helped me pick the best car suited for me, and helped me throughout the entire process! I never saw him without a smile on his face and he was always super polite and treated me with respect! I would recommend him to anyone and everyone as he really takes your needs into account and comes up with the best plans for you!

Just received our brand new Mazda 3 Sport and couldn’t be happier. Had a fantastic experience at this dealership and had the pleasure of dealing Troy. He made the whole process super easy and headache free. I would highly recommend talking to him if you’re thinking of a new/used car. Looking forward to dealing with him again in the near future, thanks for all the help! Highly recommend doing your car shopping at Metrotown Mazda, really treat you like family.

I recently purchased a new car from Metrotown Mazda, and despite the long wait time (shortage of the new vehicles), my experience was amazing thanks to the exceptional service provided by Eric, Gordon and Tom. Eric went above and beyond to answer all of my questions and provide valuable insights, making the experience truly enjoyable. Additionally, Gordon made the sales of my old vehicle painless and easy, streamlining the process and providing excellent customer service.Overall, I would highly recommend Metrotown Mazda to anyone looking for a new car. The staff is knowledgeable, friendly, and dedicated to providing an exceptional customer experience. Despite the long wait time, Eric, Tom and Gordon made my car-buying journey stress-free and enjoyable. Thank you, Metrotown Mazda, for your outstanding service!

I am very happy with my new CX5 purchased at Metrotown Mazda. Eric Maura is very knowledgeable and professional. The whole transaction went about smoothly and efficiently. I highly recommend Eric and this dealership and would definitely return here for my next car.Winnie

Mazda is a nice brand, but I regret buying Mazda from Metrotown Mazda Plaza. I think the beautiful Mazda brand is a toy in the hands of insurance workers who have sworn not to be polite. They transferred me to an insurance company called Hub as if I were a victim. The woman's speech on the phone was extremely humiliating, and I was seriously uneasy as I thought buying a car was a pleasure. This purchase bothered me so much that I sold my Mazda Cx 5 unfortunately. I don't think I can deal with them, because they are used to saying miscommunication all the time.

After a let down (at a non-Mazda related dealership), I was feeling pretty deterred about purchasing a vehicle. Metrotown Mazda changed that for me and I can't give them enough stars!Troy gave us the best service, explaining every detail about the CX9 without being pushy. His no pressure passion for Mazda is refreshing to see. He conducted our transaction with complete transparency, printing off copies of contracts for me to keep (without me having to ask)!Navin assisted us with our financing and we had a wonderful chat while doing so.Overall I left with a super good feeling about my purchase. Took the Mazda on an 8000km roadtrip to Denver right away. Great vehicle which served us well for sleeping in the back of.I highly recommend this dealership. Trustworthy team who really cares about customer satisfaction.

I recently visited Mazda Burnaby and had an exceptional experience, thanks to the assistance of the helpful and friendly front desk representative, Jayden Magnus. His attention to detail, expertise, and outstanding customer service truly impressed me, making my visit both informative and enjoyable.First and foremost, Jayden's expertise in automotive care was evident when he discovered that my brake pads were only 2mm left. His keen observation skills and thorough inspection ensured that potential issues were addressed promptly, emphasizing the commitment of Mazda Burnaby to prioritize customer safety.Furthermore, Jayden went above and beyond by suggesting the replacement of my window fluid and air filter. He not only recommended these maintenance items but also took the time to show me the condition of my air filter and explain its impact on the performance of my vehicle. His willingness to educate and involve me in the process was greatly appreciated.In addition to his technical expertise, Jayden's friendly demeanor and excellent customer service skills made the experience even more enjoyable. He patiently answered all of my questions, providing clear explanations and ensuring that I understood the recommended services. Jayden's professional and approachable manner created a welcoming environment and instilled confidence in the dealership's service department.Moreover, I must commend the car wash team at Mazda Burnaby for their exceptional work. My car was meticulously cleaned, both inside and out, leaving it in immaculate condition. The attention to detail and thoroughness displayed by the car wash team were impressive, and I would highly recommend them as a standalone car wash station.Overall, my experience at Mazda Burnaby, facilitated by Jayden Magnus, exceeded my expectations. His expertise, friendly demeanor, and dedication to customer satisfaction were exemplary. The discovery and prompt resolution of maintenance issues, along with the thorough car wash service, further reinforced the dealership's commitment to providing top-notch service.I wholeheartedly recommend Mazda Burnaby to anyone in search of a dealership that values customer safety, offers knowledgeable staff, and provides exceptional service. Jayden's contribution, along with the remarkable work of the car wash team, undoubtedly made my visit a five-star experience.

I had an exceptional experience with Raymond at the dealership. Not only was he highly knowledgeable and precise in explaining the car's features, but he also demonstrated a level of customer service that is rare to find. When issues arose due to the financial advisor's incompetence, Raymond went out of his way on his day off to rectify the situation, ensuring that my car purchasing process remained stress-free. His commitment to go the extra mile is commendable and serves as a testament to his professionalism. I cannot recommend Raymond highly enough for anyone seeking a smooth and satisfying car buying experience.

I’ve been driving Mazdas for about 7 years and have only had good experiences from both sales and service departments. Buying my CX-9 most recently with help from Gary and Nav was a pleasure with no pressure and even though they didn’t have exactly what I wanted in stock, they managed to locate and bring in my exact request from elsewhere within less than a week. Brad Jackson has single handedly kept me as a loyal customer to the service department with my cx-5 and now my cx-9. Any issue I’ve ever had (because things can’t be perfect 100% of the time right?) he’s been sure to help correct immediately. They’re always quick getting my car serviced so I can be on my way without waiting very long. I love to drive my mazda, and grateful for a reliable place to have it serviced!