Arbour Family Medical Centre Inc

Can never get through to reception. Have to repeatedly call back over 10+ times.to ge through only to wait 40+ minutes to actually speak with a human. There is never any appointments available for over 5 weeks. So you end up going to a clinic. No point of having a family dr cause you can never get in to be seen. Literally was on the phone or 40+ minutes for the receptionist to tell me your doctor has no appointments anytime soon so I will call you back if she can squeeze you in at some point " like pardon me ? I am now looking for a new dr that actually can see their patients. If I could give less than one star ai would. For history I have been a patient for 28 years and my family for over 50."

My doctor is great. This review is not about the care she provides.I called over 80 times today and got a busy signal every time. There isn't an option to leave a message. There isn't a There are 10 people ahead of you in the queue". It's nothing but BEEP BEEP BEEP. I feel like I'm trying to win tickets on a radio call in contest

Dr Chaudry is wonderful to deal with and it’s great I can online book with her. This review is about the receptionist and phone lines. My fiancé is with a different doctor at this office who does not offer that option, so I called for him today and the receptionist was absolutely disrespectful. After I had put her on less than a 2 minute hold - after I waited 30 minutes - to conference in my fiancé, she said “and you wonder why there is a wait time” very rudely and sarcastic. I assumed she had meant to say it to another staff member. When I advised her to ensure she was on mute next time, her response was “oh I wanted you to hear that, you can’t complain about hold times and then put us on hold”. I was a bit shocked a receptionist would even be so rude and I voiced that I am a patient and understand they are busy but I don’t deserve to be spoken to that way. She then told me my fiancé could just call himself even after explaining he works in an store and cannot stay on the phone on hold all day however I work from home and can leave it as background noise while I work. He had been trying to call for 2 weeks and got a dial tone every time. This is unacceptable from a receptionist. She was very unfriendly and we understand they’re busy but to be greeted off the bat with a rude tone did not make us feel great. I’d recommend trying a job that doesn’t deal directly with clients over the phone.

I’m honestly just writing a review to see if anyone replies. I have been trying to call the office for three days and am getting a constant busy signal. When I finally got through one time I was on hold 30 minutes and had to get back to work. I know everyone is busy and needs to get in but I would like to at least speak to someone and make an appointment!I also tried emailing through their website at 5 AM today and still have not yet heard back.My Dr is great but considering taking my care elsewhere because I can’t even get someone on the phone to make an appointment with him

If i could give less than 1 star I would. My doctor is great but good luck getting a call through to reception in order to book an appointment with her. what is the use of having a good doctor with no proper way of connecting with them to book an appointment. every time i need my family doctor i have to call like 20 times and stay on waiting at least 45 min. Last time to call her for an appointment me and my husband had to try for 3 hrs and kept getting a busy line signal and finally i was so sick and boiling with fever i fall asleep while waiting and my husband was the one able to get through after 3 hrs. what a joke. their system is broken and it has been like that for a while and it seems like they don't care to fix it. what a shame because i really like my doctor and i don't wish to replace her.

Sounds like a nightmare, who regulate this clinic? Is there any auditors? my son is very pleased with his doctor. I'm sure the Doctors could do something about it, this is detrimental to the patients already sick. Do they have an experienced medical office administrator? Are these professionally trained receptionists or got there by a friend of a friend of a friend?

My doctor is fantastic. Getting through to make an appointment however is next to impossible. A handful of times I’ve had to bring my children or myself to a walk in clinic after trying dozens of times and days to get through. I have never had a good experience trying to make an appt.

the worst customer service in the whole Ontario, the doctors are great the but the receptionist are very rude with high attitude ..

I really appreciate the attention personal, nurses and doctors of Arbor Family Center, but is very very hard and frustrating to get through the phone system. It will be great if there is an improvement in this matter. When we need to call for an appointment, usually is because we need help, and the anxiety that the continuous busy signal, waiting to be answer, etc generate is a very negative state for mental/physical health

Firstly, my doctor is great. Secondly, the receptionists are usually very nice when you get a hold of them. But, this facility’s receptionist system is an absolute disgrace to Canadian medical care. I can call five to ten times a day between opening hours (not lunchtime) and closing, and not each anybody. I don’t mean I get placed on hold and need to wait. I call, get a “user busy” indication, and the call cancels. Over the course of three months, I have needed a prescription for an infection, tried to reach the office for over a week, and then I have gotten so consumed with everything else in my life that I forget to keep calling until my symptoms worsen and I have to use the After hours services. And I still can’t figure out why it would be reasonable for an office to take 2+ weeks to respond to a refill request from a pharmacist via fax. They tell us that’s how long it takes, but it makes no sense for regularly taken medications. Wait times are unreasonable. Horrible facility that needs to hire more people