Expert Hearing Solutions

Verna and Jenny are 2 of the most friendly and helpful people you will ever come across. I have been taking my father to Expert Hearing for over a year and have received exceptional service and help. It started with finding the correct hearing aid for my father (85+ years) including numerous trials with multiple brands until successful. The service didn’t end there as we have been visiting every 3 months for cleaning/adjustments/follow up. My father is able to communicate with them in his preferred language and he is also very happy with the service because they treat him with respect and involve him in all decision making. He had his previous hearing aid for over 10 years and although he wasn’t happy with the unit, was apprehensive about visiting a new hearing aid office. Expert Hearing location on 41st Avenue in East Vancouver came highly recommended to us and we are so pleased with the service and can give them our strongest recommendation (100%)!

Excellent experience. Staff is professional, curteous, and caring, and clearly committed to long-term client service. Very prompt responses to follow-up e-mail questions. It would be nice for the store to have a wider range of devices available for testing, but, at least so far, very happy with the device purchased.

Staff is incredible and very knowledgeable! I came in with my grandmother to adjust/calibrate her hearing aid and everyone from the front desk to the technician was extremely helpful and made sure we understood exactly why we were there. Mathew (the tech.) was very patient and made sure we understood the results and how to use her current hearing aid.10/10 recommend Expert Hearing Solutions and will be coming back for future hearing needs.They really know how to put the “expert” in their company name!

Great experience here! Both Jennie and Dr. Matthew were very courteous and showed genuine care in their work. Dr. Matthew himself was very friendly and honest in his work. Very much recommend this specific clinic!

Jennie the office assistant was very kind to clean the hearing aids for my wife even without an appointment.Verna the clinician had expertly applied special ear moldings to fit into the ears, enabling my wife to have an easier way of putting them on. We were happy with them both rendering such great service to the community.

My experience at Expert Hearing was awesome. Both Jennifer and Michael were very friendly and knowledgeable. I liked that Jennifer called me to remind me about my appointments. Michael was very funny and helpful with my new hearing aids. I will definitely be returning to Expert Hearing Solutions at Killarney Centre. I very much recommend them.

Jenny the receptionist is very professional and polite with her dealings with everyone. Verna the hearing specialist provides exceptional fitting and service with the hearing aids. I highly recommend them to anyone who needs reasonably priced and good quality hearing aids.The follow up service by Verna Lee, Registered Hearing Instrument Practitioner, is second to none. Thank you very much.

Dr. Matthew and Jennie have gone far above and beyond to provide the most amazing, friendly audiologist experience! Providing comfortable hearing tests to supplying me with a set of great quality hearing aids. Any minor issues I have had with the aids they have fixed and provided solutions in a very fast and professional manner. They provide many amenities for hearing aids plus the hearing aids cleaning has been a saviour! I am SO grateful to have found Expert Hearing solutions on W49th! Thanks for all you do!

Went to the Expert Hearing Solutions in March 2021 for consultation after reading the excellent reviews online. Jennie was really nice over the phone when providing information on their clinic and assisting the whole process. Did my hearing test with Matthew and did a free trial for the hearing aid recommended to me for my budget. Was a great and stress free experience, as I had many questions about the aid appropriate for me. Matthew was great and patient answering all my questions, and gave great advice for the hearing aid modals and how they could assist my hearing loss. After testing a few modals I decided and was really happy with the choice. Big thanks to Jeannie and Matthew for all their help and guidance as I went through this process! Would highly recommend anyone needing a hearing aid to check this clinic out and see Matthew!

Amazing staff! Very kind and helpful. Jennie and Verna deliver outstanding customer service and were always there to help me with any issues I've had with my hearing aid. The product I purchased is also state of the art with great warranty. I would highly recommend Expert Hearing for anyone that needs a product for hearing assistance.