Rad Power Bikes - Vancouver Showroom and Service Center

This review is not on the location itself but on the Rad customer service itself. I recently purchased a Rad Rover 6 plus from the online retail and received it 3 days later than advertised but that is OK, i am fine with that. BUT my shipment came with a faulty piece of electronic, causing the peddle assist system and the UI display to not work. I tried emailing them but no response, and on their website said they were fully booked out for the next 3 months. So what am I suppose to do with a faulty bike? Rad may boast to be Canada's #1 ebike retailer but their customer service does not back it up. Please do not make the same mistake I made by buying from Rad.My UI display only shows 00

Writing this review to let Rad Power Bikes know that we had a great experience test riding with Delmar on Apr 12. We got on a test bike so quickly and Delmar suggested a great route since we were unfamiliar with the area. I'm giving 4/5 stars because I was interested in the Radcity 5 step thru and there was no information at all on when they would be expected to be back in stock. No news from the representatives in store or online, and they just told me to sign up to be notified online, which I had already done. When we returned from our test ride, it was really busy and I would have liked the opportunity to talk to someone about the next steps of ordering, but just ended up going home to do it myself online. Overall it was a pleasant experience and I look forward to my bike arriving soon!

We received our Radrover 6 plus and set up the bike according to the video. We discovered the PAS system does not work, nor the speedometer. Both are unresponsive and the bike will not turn off unless the battery is removed. I have been trying to reach anyone from customer support for days. It seems these support channels are unresponsive. It also appears many people have had this similar issue. It would be expected to come in working order. Or at least be resolved promptly.Update: Rad contacted me shortly after I posted this review to resolve this issue. I was told the recent batch of UI computers have been faulty. As soon as we received this new computer I installed it and the bike now works fine.

Decided to buy my third Rad bike. I quickly realized that this company does not have any customer service. By removing call centre and never answering Vancouver showroom phone customers can’t communicate with anyone. I left several messages in Vancouver voice mail since no one ever picks up. Still no call or email back from company. My Rad Rover 6 screen doesn’t work and now won’t turn off. It is brand new. I can’t even use it. Worst part is I feel like I the fact that I can’t resolve issue is a huge red flag. This is a bad reflection of company.Update. Customer service answered and sending new part. Also a gift as inconvenience for the issue was sent. So in all fairness I will change to 4/5 stars. Will change if bike has no issues long term to 5 stars.

AVOID!!! Brand new rad rover 6+ DOA. Remote and controller 00 problem. They are selling and shipping defective bikes!!!New CEO completely cut support; so no phone support, no automated response, no ai-chat support. 11+days and waiting for just an email response. It's a shame, Rad used to be known for their 'above and beyond' support. But I guess that CEO needed a new yacht so something has to give...I've got a rebate BC riding on this so can't quit the process, currently maxing a credit card and hoping that I can get a commuter going before the end of the month.What a great experience, thanks RAD!!

We received our Radrover 6 plus and set-up the bike according to the instructional videos. We discovered the PAS system does not work, nor the speedometer. Both are unresponsive and the bike will not turn off unless the battery is removed. I have been trying to reach anyone from customer service for almost 2 weeks now and have had ZERO response. It seems their support" channels are lacking. It appears that many people have experienced the same mechanical issues. Come on RAD - people are spending their hard earned money on your products. It should be expected that the product(s) you ship arrive in working order or at least have customer service reply promptly. Please get back to me ASAP!!! This is ridiculous."

Hi,My relative bought a new radrover 6 plus but cannot turn on the display. It shows at 00 only. How can I fix this?I have attached the picture of the issue.Should i go to the store to have it fixed. located in vancouver.i tried to email and call but no responses.Any help will be greatly appreciated as we dont want to return the product due to its size.Edit 6/21/2023: i will be going to the showroom this weekend to see if they can fix the bike. Will keep everyone posted on the process and any other updates. Happy with the quick response so far by rad. Cheers.Edit 6/24/2023: Went to the vancouver location and they replaced my UI in about 5 seconds and also helped me fix my front wheel which I didn't even ask for!Unfortunately, I can really only bump up the review to a 2 star and nothing higher due to the fact that I will not recommend someone buy the radpower bikes if they do not live close to a store as I got 0 responses from their emails nor was I able to contact them via call which is unbelievable as a customer who bought it online. Hope people who read my review finds it helpful. Cheers.

We love our RAD City bikes and have been loyal to the brand. What we don't love is the lack of service. It is evident that bike sales have increased, and as a result, service technicians need to increase as well. RAD ownership and management need to consider this.Our repeated calls to the Vancouver office were returned about a week later. At that time we were advised that the first service appointment would be September ( 3 months) . One bike was not working at all so Alex in the Seattle office fit us in early July, although his first open appointment was September. Of course travel costs and hotel costs would be incurred.So, how can a customer purchase a Rad bike when we know service is lacking?We do not recommend RAD bikes for the above reasons.

I own Rad city 5 Plus and have 3800 km on it in a less then a 16 months. I really like that bike!Every time when I go there I receive excellent service - it doesn't matter who serves you. Two months ago It was Daniel who answered all my questions and gave me a new water bottle and young lady (sorry I forgot her name) who adjusted my central panel and explained to me how to do it by myself.Yesterday that was mechanic, Chris who replaced my flat tire with a new inner tube and patched my old tire in a very timely matter - 15 minutes! Thank you Chris (I hope I wrote your name correctly).

This review is not about the store itself. It is about availability of parts. Great bike, really like it. However, here's the problem - no parts! I am still waiting, after over a year, or longer, for the front fender brackets that attach the fender to the forks. See attached photo. Same old response - supply chain issues. I have to wonder how is it that they can still find the parts to assemble a bike in the first place! Best bike on the market, but good luck finding parts if anything breaks or falls off.