The UPS Store

I walked into UPS to have a return package processed with instructions that staff would scan the code and it would be complete. When I arrived, staff told me to print the code on one of their computers which already seemed weird, but I did so anyways. Right after I was held hostage to pay for nearly $4 for one sheet of document and less than 2 minutes of computer use. The print didn't even work and they couldn't process my package. Marissa, the middle aged Filipino women, whom I believe is the owner, is unreasonable, disrespectful, and ultimately scamming customers. There were no signs indicating of any fees to be charged and I was not told that using the computer would incur charges at the beginning. This is an unethical business and I urge everyone to go somewhere else. You should be ashamed of yourself of making money off people with such horrible business practice. UPS I hope you are reading this and revoke this franchise's license.

The lady who helped me was very nice. She also re-packaged my parcel for me because I didn't do the best job packing it myself. I thought that was very kind/helpful of her.

It's a terrible place to do business with. The middle aged Filipino woman was very impatient, disrespectful and unreasonable.I had my shipping package well prepared, but she wanted me to buy a packing box from them. However, she didn't even have the right size, and then she wanted to charge me extra for using my own package. She refused to explain why. She kept repeating what I already knew, and wouldn't allow me to ask any questions. She assumed she knew what I wanted to ask, but would not listen to what I wanted to say. She constantly cut me off rudely, and then left and walked to the back of the store, refusing to come back out again.I ended up going to another UPS store. The second store charged me about $17 less than the first one I dealt with.The UPS store located at 4974 Kingsway does not care about your business. My advice is to stay away from them.

No disrespect to the store staff, who are friendly and helpful, but UPS is garbage. If you live in this service area, you'll never get your package without picking it up yourself. UPS thinks we're all too poor to deserve reliable last mile delivery so they don't even bother. Bunch of elitist pigs.

I love this UPS store! It is my go to place for printing services. They are always so friendly and welcoming to me! It is busy sometimes, probably because they are so good at what they do. I recommend this UPS store %100.

This store manager is very rude. I had some issues before, then today she said I always have complain... then you need to work properly. Even customer came, she was on the phone, it was her cell phone - personal phone. Even when I ask her how I can get ups tracking number, because no one left door tag. My package from Korea by EMS, but it was delivery to this store for pick up. Just look around and she might noticed, she is not willing to help, seems like want to focus on her personal things. Then I explained her my package from Korea EMS, she kept said call customer service, then she said I always complain. I told her she needs to apologize what she told me. I am a customer, when I need I can do complain. Then she was yelling and pointing me, she doesn't have time to help. She makes money for that, why she doesn't have time? This kind of person shouldn't do customer service. Always very rude. UPS should take this issues seriously.

Worst customer service I have dealt with ever!A middle aged woman was very impatient and rude. I showed her a QR code to print the delivery label, and she told me that I had to rent their computer to print, then I was told to go to Canada post, AFTER I used their computer, so I had to pay for the renting fee.Ended up paying $2.50 for printing a SINGLE sheet of paper. She was very impatient and disrespectful through our short interaction.

Terrible customer service. The employee who assisted me on March 27th had a very bad attitude and was not polite at all.Besides the poor customer service, they charged me $6 to print a piece of paper in black and white where in other UPS locations I was able to send an email with the label and pay only $1.50

What a mistake going here! After having the misfortune of dealing dealing with this awful place, I completely understand why this place has so many negative reviews! I sent documents from this location (UPS store 9) and needed to amend the address. I called UPS and was told that since the package hasn’t left the store yet they would need to handle the change. Contacted the store and was told there would be a $30 “admin” fee, which to me seemed unreasonable. I contacted UPS and was told there should not have been a fee! When I tried to question this with the woman working there I was told “so you want me to do this for free?” She also refused to return the package to me so I could use a different carrier! I felt pressured to pay this exorbitant fee or run the risk of losing my documents, which are time sensitive! They clearly take advantage of people and are very unethical in the way they conduct business! Please save yourself the headache and go to any other place, because if you need help with something, they will charge you made up fees, which actual UPS does not charge. Not to mention the rude and unhelpful attitude you’ll receive here.

Worst person ever seen in canada. I visited ups store on 3rd march at 6:15pm. There were 2 ladies working who did not give my courier though i provided her tracking id. She asked me tracking id more than 3 times and i showed her tracking id. She did not read it like illiterate. She was that arrogant that i have to read and tell her. I never experienced this kind of customer service at any courier pickup store.Her ego and faces were with very bad attitude. If ups company is reading my review then please take it serious and reduce harassing customers from workers like her. Please read other reviews about these 2 ladies to support my complaint.