A Step Ahead Footwear

I wouldn’t even give one star for the horrible lack of service I got today around 4 pm. I am a manger in retail for high end lingerie and I would never tolerate this type of neglect in my store. I was ignored by a woman on the phone, texting and ignoring a store full of customers looking for help including myself. I felt stressed wanting to do her job for her as she ignored everyone who walked in as her phone conversation clearly took priority. Clearly she is not commission and I can gaurentee she lost many sales in the short time I was in there which is very sad. I found a pair of boots I liked which had a flaw, she was not willing to give me more than a 5% discount and said they would be final sale. I left the store without the boots that I would have purchased as I refuse to support a store sales when I was basically ignored and given attitude for inquiring on a flaw that would bother any customer. My grandma had the exact same experience with the same lady and as I see from your reviews this is an ongoing issue. I’m very disappointed.

If I could give zero stars I would.Last weekend my husband and I went to buy shoes for both of us, and we both walked in and after 2 minutes walked out. I'm going to be contacting Clarke's because they should know that their shoes should not be sold in this location. We went there because I wanted to buy good quality shoes and I'm used to them being a good quality store. But I have never gone to this location before, and I will never go back again. The woman sitting at the back looked up once and then looked back down and that was the only contact we had with her the entire time we were in the store. We watched the next person going to the store and she walked out as well. The woman who sits at the back should be fired! I cannot believe that a store that has such good quality shoes would have the worst sales person that I've ever experienced in my entire life.And shame on management's not knowing what was going on, because your lack of sales should speak for themselves.

Terrible customer service experience yesterday. The salesman working was incredibly rude, lazy and unfriendly when returning an item. It was a bit shocking to say the least. We certainly will never step foot in this location again. Thankfully Guest Services did provide us with the name of someone we can contact at Morguard as the salesman would not provide me with the store manager's name to follow up regarding this incident.

Totally unacceptable and poor customer service from a cashier named Emily. I went to return shoes that didn't fit me right and came with the receipt. The shoes were only worn once barely any dirt and when she looked at them she said she wouldn't give me my money back when i asked cause she saw a smidge of dirt on them. As a customer I felt ripped off as they were $106. A smidge of dirt shouldn't matter as they still looked new. I wont be returning to their store again as she was incredibly rude about it.

2 young great helpful employees. Polite and knowledgeable. They ordered a pair of shoes for my daughter to be delivered at home when they didn't have any in stock. Very good prices and selection.

If I could give less than one star I would. The man who was working here (and claims to own it) was incredibly rude and unhelpful.Five customers in the store and he didn’t offere help to either of them or greet anyone. He sat behind his computer the entire time.The shoes were marked final sale, but Soft Moc two doors down offers a one year warranty.At the end of our purchase when we were paying we said “your welcome” and he replied “I didn’t say thank you” super friendly gentlemen (or not).We told him he was rude and we wouldn’t be returning, he replied “fine, fine!” And shrugged his shoulders.

12/30/19 Reply to Owner:WOW - Rather than reach out to get the facts, you create a FALSE narrative to excuse the completely inappropriate actions of your employee - who I was told by Mina is related to you.Yes, the shoes were on sale, however, they were a Christmas gift so the receipt was stamped with the Xmas return policy" which states: Xmas Gift Exchange or Refund up to 7 days After Boxing Day With Your Receipt. An exception was not made! What should have been a simple transaction based on your own Xmas return policy was met with dishonesty

I bought Blundstone boots from them. The lady was very helpful. I even ask for her opinion to choose between two styles!

My experience at this store was very positive in every way. I found the staff to be helpful and understanding when I wasn’t able to return a purchase within the due date because of illness. I was given a refund and will return.