Freedom Mobile

Worst costumer service , they don't even deserve 1 star. I wanted to get a phone on a contract and they told me the plan I was getting had 20 GB of data and after I payed they gave me the contract to sign which stated that I have 16 GB of data instead of 20 GB that was agreed upon. Therefore I decided I wasn't going to accept this contract which started with a lie. After asking to cancel everything, one of the employee's got angry and hit something in the store to show his unprofessional attitude and left. I also lost my number because when they were transfering the phone number to their own company it got lost. The employees working there had no idea about what to do. I called customer service many times they could not get my number back. After a month I got charged from freedom and when I called they said I have a line with them even though I had no sim card or phone from that company. I would definitely not recommend this company to anyone its a headache.

Got some very knowledgeable staff about the 5G crisis. Got one if them fancy Nokia's.

The agent helping us was not very knowledgeable with products and plans and seemed distracted with something else .But have enjoyed my service with my recent freedom phone service.

Terrible reception and terrible customer service. Don't bother no matter how cheap it is.

excellent service

This company has the worst coverage and even when you have full bars on lte it fails to send text messages. It's taken upto an hour to get a text message sent. Absolute garbage. Stay away from this company.

Best rates on the planet!

When I first signed up for Freedom mobile home internet I was beyond impressed. The enrollment process wad simple, easy and stress-free. I liked that I could view my bills and usage at anytime and could easily make payments online. HOWEVER now that they have redesigned their website I no longer even have a home internet tab. My next due date is approaching I can not remember what I owe to save my life. My bills in my email ask me to sign in. Which is username, password, then email and email again to verify then get the code from the email enter that. Once you've done that you get in and NOTHING you can see nothing. The home internet only has chat support and I spent three hours in there and guess what they kept transferring me around deoartments telling me everything was good on freedoms end. Then at 2 hours and 57 mins, I'm told chat support can't help me and to go to a store. Of course no number you can call or anything. So I go to the store ....GUESS WHAT THE STORE SAYS!!! Get in touch with chat support. I would like to switch internet providers at this point. How many other people is this happening to ? Are we just going to have late bills because this business did an update that did harm to their side of things?FREEDOM!!! What the heck are you doing from your side? I'm at the point where I'm not only stressed about getting behind on my bills but embarrassed and no longer want to be a freedom customer but guess what can't access my bills or account info to cancel it either. Thanks freedom at this point I'm damned if I do and I'm damned if i dont. Cant even pull an acct number to pay through the bank because everything is missing from the app and website!!!!

Worst cell coverage ever , I'm just waiting for my contract to run out .